Customer Service Executive

2 weeks ago


Kolhapur, India Arch Staffing Solution Full time

**Company Overview**:
Arch Staffing operates in the None industry and is a leading provider of customer service solutions. With a commitment to delivering exceptional customer experiences, Arch Staffing is dedicated to ensuring customer satisfaction and building strong relationships.

**Role and Responsibilities**:
As a Customer Service Executive at Arch Staffing, your main responsibilities will include:

- Providing extensive product information to customers
- Closing sales for the company
- Filing customer records, including contact information, purchases, and billings
- Promote excellent customer service and ensure satisfaction is delivered consistently
- Troubleshoot shipping issues and customer complaints that arise and work to solve them.
- Build a strong relationship with customer in terms of high confidence level
- Communicate and follow-up with customer on the status of their shipments or deliveries.
- Comply with company’s standard operating procedure (SOP) and quality policy.
- Generate company’s required reports (Daily or Monthly).
- Any Graduate
- 1-2 years of experience in customer service

**Required Skills**:

- Excellent interpersonal, communication, and analytical skills
- Problem-solving skills
- Proficiency in Microsoft Office

Employment Type
- FULLTIME

Industry Type
- Courier / Transportation / Freight / Warehousing

Seniority Level
- Entry-Level

ANNUAL CTC

₹ 1,00,000 - ₹ 2,00,000

Work Experience(in years)
- 1 - 2 Years

Education
- Any Graduate

**Skills**:
Problem-Solving

Analytical

Microsoft Office

Interpersonal

Communication

Problem Solving

Customer Handling



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