Customer Service Assistant
2 weeks ago
Job Description - Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Responsibilities and Duties
- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and
explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analysing customer needs.
- Prepares product or service reports by collecting and analysing customer information.
- Contributes to team effort by accomplishing related results as needed.
Qualifications and Skills
Skills
- Customer service
- Product knowledge
- Market knowledge
- Quality focus
- Problem solving
- Documentation skills
- Phone skills
- Listening
- Resolving conflict
- Analyzing information
- Multi-tasking
**Experience**:
- Freshers may apply
**Education**:
- Graduate (preferred)
Experience
0 - 1 Years
Salary
90 Thousand To 1 Lac P.A.
Industry
ITES / BPO / KPO / LPO / Customer Service
Qualification
Other Bachelor Degree
Key Skills
Customer Care Executive Customer Support Executive Telecaller Telemarketer Telemarketing Executive
**Salary**: ₹8,000.00 - ₹10,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Internet reimbursement
Ability to Commute/Relocate:
- Kolhapur, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
**Speak with the employer**
+91 +917757800845
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