Customer Service Assistant

6 months ago


Kolhapur, India Reshimbandhan Services Full time

Job Description - Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services.

Responsibilities and Duties
- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and

explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analysing customer needs.
- Prepares product or service reports by collecting and analysing customer information.
- Contributes to team effort by accomplishing related results as needed.

Qualifications and Skills
Skills
- Customer service
- Product knowledge
- Market knowledge
- Quality focus
- Problem solving
- Documentation skills
- Phone skills
- Listening
- Resolving conflict
- Analyzing information
- Multi-tasking

**Experience**:

- Freshers may apply

**Education**:

- Graduate (preferred)

Experience

0 - 1 Years

Salary

90 Thousand To 1 Lac P.A.

Industry

ITES / BPO / KPO / LPO / Customer Service

Qualification

Other Bachelor Degree

Key Skills

Customer Care Executive Customer Support Executive Telecaller Telemarketer Telemarketing Executive

**Salary**: ₹8,000.00 - ₹10,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Ability to Commute/Relocate:

- Kolhapur, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 +917757800845



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