Team Manager

3 weeks ago


Next Job, India ISMART RECRUIT Full time

In this role, you will be responsible in overseeing day to day operations to ensure highest standards of production and quality from the teams are achieved as per set parameters.

**Responsibilities**:
Understand and manage departmental KRA’s and KPI’s
Identify process gaps and perform RCA to remediate issues.
Manage client relationship by providing business updates in daily/weekly calls.
Build departmental preventative and detective controls to enhance quality.
Conduct Performance Management, Escalation Management and Process Improvement Management.
Utilize decision and reporting tools to minimize variability, improve quality and maximize profitability of the business.
Plan and manage workflow and to lead, motivate and provide effective guidance to a team of professional staffs.
Identify the process gap and training needs and facilitate resolution to improve the quality of output.
Perform a root cause analysis on the escalation as received from internal and external stakeholders and provide corrective measures.
Prepare MIS reports as and when required.
Conduct monthly one to one discussion with team and motivate the team to meet productivity and quality.
Partnering with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
Involved in decision making with Management in operational procedure to strengthen processes.

Skills required

Experience of 2+ years as a Team Manager.
Any graduate degree.
Should have an experience

of 1+ years in International Voice Process.
Prior experience in US Mortgage will be added advantage.
Experienced in people and process management.
Good business communication and interpersonal skills, multitasking with an ability to interact with a wide range of people & execution skills for complex tasks.
Strong ability to give attention to detail and to prioritize tasks and meet deadlines.
Strong organisational ability, time management and problem-solving skills.
Good understanding of data analytics MIS reporting.
Good working experience on MS office is mandatory.

Location: Bangalore

Working days - 5 days

Industry: Mortgage

Functional Area: BPO, KPO,Customer Service, Operations

Employment Type: Full Time

AffirmData is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, marital status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. AffirmData is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation for individual and team.

JOB TYPE

Work Day:Full Time

Employment type:Permanent Job

Salary:Negotiable

JOB REQUIREMENTS

Minimal experience:Unspecified


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