IT Support Administrator

3 weeks ago

Pune Maharashtra, India ACA Group Full time

**Date**:Mar 6, 2024

**Location**: Pune, INDIA, IN

**Company**:ACA Group

**Position Summary**:
The individual in the role of IT Support Administrator will be responsible for providing an excellent level of customer service and care through raised IT support requests (not limited to but including - Tier 1 & 2 requests, on and offboarding, hardware, software, peripheral equipment, and network problems). There will be opportunities to assist with on-going project related tasks. High awareness of customer care is vital within this role and the ability to follow documentation / checklists.

**Job Duties**:

- Adhere to SLA commitments for requests raised through ACA IT support channels
- Ticket administration and accuracy when categorizing requests
- Daily ticket updates to the ticket requester(s) and IT team through our ticketing system
- Reviewal of the unassigned ticket queue to proactively take on requests
- Provide 1st/2nd line support to ACA staff globally
- Administration - Office 365, Active Directory and NinjaRMM
- Assisting with project related tasks when necessary
- Perform installations, repairs, and preventative maintenance on user computers
- Troubleshoot end user hardware/software issues, printers/scanners/copiers, telephone/mobile devices, and any other peripherals
- On and offboarding (account creation, equipment order, IT inductions or deprovisioning)
- Perform ad-hoc work/special projects as necessary to support ACA on various internal initiatives

Microsoft 365 administration (Intune/Endpoint Manager, Exchange, Teams, OneDrive)

**Required Education and Experience**:

- Three (3) years of experience in Tier 1 and 2 technical support***
- Minimum of three (3) years of substantial experience installing, troubleshooting, configuring, updating, and maintaining Windows environments***
- Experience with O365 administration - Azure, Endpoint Manager/Intune, Exchange, MS Teams & SharePoint***
- Experience with O365 Suite - Excel, Teams, Word, Outlook, OneDrive, etc.***
- Experience delivering remote training***
- Extensive knowledge of and experience with Windows 10 and other Windows Operating Systems***
- Experience gained in a similar role is essential**
**Preferred Education and Experience**:

- Bachelor's degree in CS / MIS or relevant experience***
- Technical Certifications (MCSE, A+, MCP, Network+, Security+, etc.)***
- Familiarity with VDI***
- Experience with VPN technologies**
**Required Skills and Attributes**:

- Demonstrated professional integrity***
- Dependable, flexible, and adaptable to new ACA initiatives and changing client needs***
- Ability to work well in a fast-paced environment***
- Ability to work independently, multi-task and prioritize effectively***
- Ability to establish and maintain effective working relationships with colleagues and clients***
- Highly motivated and goal oriented; proactive in one’s own education and career progression; volunteers for and shows initiative on both internal and external projects and tasks***
- Dedicated to upholding ACA’s high-quality standards and customer service focus***
- Strong organizational and problem-solving skills with attention to detail***
- Strong oral and written communication skills***
- Understands IT team’s goals, and how they impact the company. Understands impact of their work on IT team and goals

**What working at ACA offers**:
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical coverage fully funded by ACA for employees and their family as well as access to Maternity & Fertility and Wellness programs. ACA also provides Personal Accident Insurance, Group Term Life Insurance, Employee Discount programs and Employee Resource Groups. You’ll be granted time off for designated ACA Paid Holidays, Privilege Leave, Casual/Sick Leave, and other leaves of absence to support your physical, financial, and emotional well-being.

**About ACA**:
ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.

**What we commit to**:
ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected status.

  • SAP Basis Administrator

    2 months ago

    Pune, Maharashtra, India CosMic IT Full time

    Full Time - Pune - Posted 7 months ago - Applications have closed - 15 days - 30 days Joiners only. - CosMicIT - **CosMic IT** - Find Your Dream Job Here_ Hello #Everyone, - We at #CosMicIT are looking for #SAP Basis Administrator / Consultant - Language: #English - Locations: Pune - Experience: - SAP Basis Administrator ( 2 - 5 Years ) / Consultant ( 2 to...

  • Junior Administrator

    5 days ago

    Vishrantwadi, Pune, Maharashtra, India Aneespedia Education Support Services Full time

    *Job Description: Class Management Coordinator at Educational Institute* *Position:* Class Management Coordinator *Location:* Vishrantwadi, Pune **Department**:Academic Department *Job Type:* Full-time *Working Hours:* 8 hours per day, 6 days a week **Reports to**:Academic Head *Job Summary:* As a Class Management Coordinator at our educational...

  • Project Support Administrator

    1 week ago

    Pune, Maharashtra, India IDOX plc Full time

    **Project Administrators** **Project Management Office** **Idox India, Pune, Maharashtra (Office based)** **About the role** With the success of our specialist Development and Testing activities based in our Pune office and ambitious growth plans to triple our number of employees in India in the next 18 to 24 months, we are recruiting for Project...

  • Associate System Administrator

    7 days ago

    Mumbai, Maharashtra, India Brennan IT Full time

    Job Title: Associate System Administrator **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting and accepting...

  • Assistant Support Administrator

    2 weeks ago

    Mumbai, Maharashtra, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Administrative Executive

    2 months ago

    D.N. Nagar, Mumbai, Maharashtra, India Eway IT Solutions Full time

    **Summary**: The Administrative Executive will play a pivotal role in ensuring the efficient functioning of administrative tasks within the charity office. This role requires a strong understanding of compliance regulations, adeptness in fieldwork coordination, and the ability to identify and address the needs of beneficiaries or stakeholders registered...

  • Legal Administrative Support

    3 weeks ago

    Pune, Maharashtra, India Avalara Full time

    Overview: **Responsibilities**: **Job Duties**: - Filing and searching for contracts in the contracts repository system - Maintaining and organizing the contract repository system - Assist in the team’s migration to a new contract repository system - Creating and facilitating operational workflows in the contract negotiation tool - Communicating with...

  • System Administrator

    3 days ago

    Mumbai, Maharashtra, India Simple Logic IT Full time

    India **Experience: 3 - 8 Years**: **_JOB_**_ _**SUMMARY**: - Proven experience in a network administrator role. - Should have experience in any firewall, server management, G-suite Credential management, Networking, Windows Server. - Hands-on experience in networking, routing, and switching. - Knowledge of best practices around management, control, and...

  • Aws Cloud Administration And Support

    3 weeks ago

    Pune, India LTIMindtree Full time

    Job Description for AWS Cloud Admin and Support: ***** AWS Cloud Admin and Support ***** Resource must have experience in Operations support (24*7) and should be flexible to work on 24*7 support (Morning, Afternoon and Night) • Responsible for day-to-day administration duties including Linux server administration (RHEL, Amazon Linux, Ubuntu, CentOS,...

  • Mis & Support Administrator

    4 weeks ago

    Mumbai, Maharashtra, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Accounts and Administration Officer

    4 days ago

    Wakad, Pune, Maharashtra, India Vinfro IT Solutions Private Limited Full time

    Maintain and update the status of accounts receivables and payables. - Reconcile all bank accounts and resolve all issues in processing the financial statements. - Direct marketers, clients and third-party vendors about their responsibilities. - Maintain efficient client services and provide support to administration staff. - Responsible to receive and...

  • Administrative Support

    2 days ago

    Bandra West, Mumbai, Maharashtra, India Gold Story Full time

    **Job Title**: Data Entry Assistant and Administrative Support Company: The Gold Story - An Event Gifting Co. Location: Bandra West, Mumbai, India Position Type: Full-time, On-site Working Hours: Monday to Saturday, 10:00 AM to 7:00 PM Company Overview: The Gold Story is a dynamic startup specializing in event gifting solutions based in the vibrant...

  • Web Administrator

    4 days ago

    Pune, India Smart IT Frame Full time

    Passionate Administrator with BPM/BAW, Mobile First experience. - Administration skills for Java/JVM runtime containers like WebSphere, Liberty, Apache Tomcat. - Experience with web servers like Apache HTTP server, IHS, Oracle iplanet, Nginx.. - Experienced in Continuous Integration and Continuous Deployment (CI/CD) methodologies. - Good understanding of...

  • Oracle Database Administrator

    4 weeks ago

    Pune, India Quess IT Staffing Full time

    Position: Oracle DBALocation: PuneDuration: Contract to HireJob Description:Primary Skills: 12c & 19c Oracle Database Administration Must Have: Migration of On-premises 11g/12c databases to OCI/AWS 19c databases Secondary Skills: Unix Shell/Perl Scripting/SQL-Performance TuningRole purpose:Knowledge of Database Administration and ArchitectureKnowledge of...

  • Oracle Database Administrators

    1 week ago

    Pune, India CosMic IT Full time

    Greetings Everyone! We have an urgent requirement for Oracle Database Administrators Location: Pune, India Experience required: 5+ years **Job Description**: - Oracle 12c/19c DB administrator - Oracle 19c DB administrator (AWS/OCI) - MySQL/Percona/PostgreSQL/Cassandra DBA **Any references would also be accepted.** **Regards,** **CosMicIT GmbH,...

  • Weblogic Administrator

    2 months ago

    Vikhroli, Mumbai, Maharashtra, India Simple Logic IT Full time

    **DESIGNATION**: WebLogic Administrator **JOB SUMMARY** - Installation, configuration and administration of WebLogic infrastructure. - Patching and Upgrade of WebLogic infrastructure. - Expertise in performance tuning Heap size configuration, thread dump analysis, heap dump analysis. - Administration and configuration of Web Server like Apache, OHS, IHS,...

  • Sales Support

    5 days ago

    Mumbai, Maharashtra, India Whitespace Global Full time

    **JOB DUTIES/ RESPONSIBILITIES/ ACCOUNTABILITIES**: **System Administration-** - Ensure smooth operations of Mobility and Web Systems with zero downtime. - SFA solutions managing delivery, UAT, rollout and user training. - Response to all SFA related queries within TAT accurately **System Configuration-** - Configuration, distribution and up keeping of the...

  • Sales Support Administrator

    4 days ago

    Mulund West, Mumbai, Maharashtra, India Enrolsy Full time

    We're Hiring Sales Support Operation For Food & Beverage Company !!! We are looking for a detail-oriented sales Support coordinator to contribute to the achievement of sales targets by supporting sales representatives, coordinating sales activities, and maintaining good customer relationships. The sales coordinator's responsibilities include supporting...

  • Tool Administrator

    1 week ago

    Pune, India CosMic IT Full time

    Full Time - Pune - Posted 10 months ago - Applications have closed - CosMicIT **CosMic IT** - Find Your Dream Job Here_ Greetings #Everyone, We at #CosMicIT GmbH are looking for a #Tool Administrator Locations - #Pune - JOB DESCRIPTION - Experience in setting up Atlassian tools, Jenkins, Artifactory, Xray and SonarQube - Experience in Quality Centre...

  • Network Administrator

    4 weeks ago

    Pune, India Telemerge IT Services Pvt. Ltd. Full time

    Lead Associate - Network administrator**.** Function: Operations Hyderabad, India With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to...