Call Center Supervisor
1 week ago
Call Center Supervisor - Anker Innovations
**Position Overview**:
Anker Innovations is seeking native Hindi speakers who are also fluent in English to join our dynamic customer service team. As a Call Center Supervisor, you will be adept at handling customer queries and possess strong call center experience. This role requires a confident individual with excellent communication and motivational skills.
**Key Requirements**:
- Native or bilingual proficiency in Hindi and English.
- Minimum of four years of experience in a customer service supervisor role.
**Responsibilities**:
- Deliver exceptional customer service in a fast-paced and exciting environment.
- Handle technical issues and provide troubleshooting support for customer products.
- Manage inbound and outbound calls, including training sessions.
- Increase the Net Promoter Score (NPS) for the call team.
- Train and mentor the call center team.
- Process replacements and refunds for customers.
- Maintain attention to detail and accuracy while multitasking.
- Work independently and adapt to a flexible work schedule and location.
**Schedule**:
- Monday to Friday
- 09:30 AM to 07:30 PM
**How to Apply**:
Join us at Anker Innovations and be part of a team that values excellence and customer satisfaction
Pay: ₹25,000.00 - ₹38,000.00 per month
**Experience**:
- total work: 4 years (preferred)
Work Location: In person
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