Team Supervisor Customer Care Center

6 months ago


Bengaluru Karnataka, India Hewlett Packard Full time

**Job Summary**:
**Supervisor, Global Managed Services**

This position is with the Poly Managed Services team, Customer management center, located in Bangalore, India. This position is for a Technical Support Supervisor, working in the Customer Management Center which is a 24 x 7 x 365 Global Video Network Operations Center.

**Major Responsibilities and Accountabilities**:

- Interact with peer managers and senior executives (internal and external) and lead a cooperative effort to resolve customer issues or Poly process issues/improvements.
- Complete complex projects (customer technical issues or organizational based) that require data analysis.
- Manage and close any Customer escalations reported
- Collaborate with internal groups to ensure senior executive engagement within, service, sales, engineering, and product management groups to expedite a resolution to customer problems.
- Develop and recommend changes to policies and procedures that affect the Tech Support team
- Contribute to developing service offerings that target increased service revenue.
- Responsible for coordinating the daily activities, assignments, and workload during the shift, managing time and attendance.
- Including growth and development of the team, plus being part of the hiring process and building effective training plans.
- Motivate teams to deliver best in class service offering Leverage team to embrace customer technical environments and identify key decisions required for customer satisfaction.
- Accomplish results by coaching, counseling, and disciplining employees.
- Maintains safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.

**Qualifications / Skills**:

- Bachelor's degree in Engineering/equivalent with 8-10 years’ overall industry experience.
- 5 to 7 years of experience with customer service roles and function
- Previous experience managing personnel in either a team-lead or supervisor role.
- Very strong interpersonal and communication skills and the ability to relate in a highly professional manner with customers, management, senior executive and peers under various working conditions.
- Ability to articulate technical scenarios regardless of audience
- Proven track record and ability to mentor and lead technical personnel
- Previous experience and knowledge working with a technical team or a Network Operations Center.
- Experience with Poly products is desirable but not required.


  • Care Center Supervisor

    4 months ago


    Bengaluru, Karnataka, India Hewlett Packard Full time

    HP is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives. We are looking for visionaries, like...


  • Bengaluru, Karnataka, India Anker Innovations DMCC Full time

    Call Center Supervisor - Anker Innovations **Position Overview**: Anker Innovations is seeking native Hindi speakers who are also fluent in English to join our dynamic customer service team. As a Call Center Supervisor, you will be adept at handling customer queries and possess strong call center experience. This role requires a confident individual with...

  • Center Supervisor

    6 months ago


    Bengaluru, India BHIVE Workspace Full time

    BHIVE Workspace - Bengaluru - Referral Category: Category 5 - 2 - 3 Years - **Role**: Center Supervisor **Experience Range**: 2 - 4 years experience in coworking, hospitality or facility management is preferred **Qualification**:12th pass, ITI or a diploma in a related field **Interview Process**: Applicant questionnaire > Assessment > Face to Face Rounds...


  • Bengaluru, India Thermo Fisher Scientific Full time

    **About Thermo Fisher Scientific**: **About Customer Support Center**: **At Thermo Fisher Scientific, we are committed to being a Product Leadership company that builds innovative solutions across the spectrum of our customers’ needs. Our customer service and support are essential to enabling an outstanding customer experience. Our Customer Support Center...


  • Bengaluru, India Thermo Fisher Scientific Full time

    About Thermo Fisher Scientific- - About Customer Support Center- At Thermo Fisher Scientific, we are committed to being a Product Leadership company that builds innovative solutions across the spectrum of our customers’ needs. Our customer service and support are essential to enabling an outstanding customer experience. Our Customer Support Center...


  • Bengaluru, Karnataka, India Lifetime Health Plus Care Pvt Ltd Full time

    ChatGPT Job Title: Customer Support Executive (Night Shift) - Medical Background **Job Description**: Are you passionate about providing exceptional customer support and making a positive impact in the healthcare industry? Join our team at Lifetime Health as a Customer Support Executive for the night shift, where you'll play a crucial role in ensuring our...

  • Supervisor

    3 months ago


    HSR Layout, Bengaluru, Karnataka, India TURBO CAR CARE Full time

    Supervisor Duties And Responsibilities A Supervisor performs a variety of managerial tasks to improve workplace efficiency and keep the employees satisfied. Here are some of the important duties and responsibilities of an assistant manager: - Managing and overseeing the work of employees - Monitoring employee performance and providing feedback - Assisting...

  • Field Care Supervisor

    3 months ago


    Vijaya Nagar, Bengaluru, Karnataka, India Health Heal Full time

    The Care supervisor will play a role in overseeing daily operations. This position will work closely with senior leadership to develop and implement operational policies and strategies that align with the both the organizations overall objectives. acting as a liaison between institute, Clients, Client families, intra dept and Care partners. **Responsibility...


  • Bengaluru, Karnataka, India ResultsCX Full time

    **Description** **Supervisor, Operations** Are you positive, motivated, and ready to learn in a fast-paced environment? This is an opportunity to work in a friendly atmosphere, be recognized for your success, and make a difference. At ResultsCX, we are focused on providing exceptional customer service to our clients and making the communities we live and...

  • Call Center Executive

    6 months ago


    Bengaluru, Karnataka, India Zenith Aesthetic Care Full time

    Key Responsibilities: **Customer Interaction**: - Make outbound calls to customers to follow up on inquiries, confirm orders, and conduct customer satisfaction surveys. - **Problem Resolution**: - Listen to customer concerns, provide accurate information, and offer effective solutions. - Escalate complex issues to the appropriate department or supervisor...


  • Bengaluru, Karnataka, India HR Recruiting Services Full time

    Job OverviewWe are seeking a highly skilled Customer Care Center Coordinator to join our team at HR Recruiting Services. This role is responsible for handling loan-related customer inquiries and providing exceptional service to customers.Key ResponsibilitiesRespond to customer calls and emails in a timely and professional manner, addressing their concerns...


  • Bengaluru, Karnataka, India Hometriangle Online Services Pvt Ltd Full time

    A customer Care executive is responsible for providing customer service and support to clients of a company. The role requires the ability to communicate effectively with customers, understand their needs, and respond to their inquiries and concerns in a timely and professional manner. The job description may include the following responsibilities: -...


  • Bengaluru, Karnataka, India Hometriangle Online Services Pvt Ltd Full time

    **Customer Care Executive Job Description** A customer support executive is responsible for providing customer service and support to clients of a company. The role requires the ability to communicate effectively with customers, understand their needs, and respond to their inquiries and concerns in a timely and professional manner. The job description may...


  • Bengaluru, Karnataka, India Hometriangle Online Services Pvt Ltd Full time

    **Customer Care Executive Job Description** A customer support executive is responsible for providing customer service and support to clients of a company. The role requires the ability to communicate effectively with customers, understand their needs, and respond to their inquiries and concerns in a timely and professional manner. The job description may...

  • Customer Care Advocate

    6 months ago


    Bengaluru, Karnataka, India Alcon Full time

    Summary of Position: General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: -Call center-based customer support in response to a high volume of low complexity inquiries -Customer issues analysis and...


  • Bengaluru, Karnataka, India HDFC Bank Full time

    **Group Company**: HDFC Bank Limited **Designation**: Virtual Care-Officer Customer Care (OCC) **Office Location**: CMA Centenary Tower Bangalore (Branch) **Position description**: **Customer Interaction & Query/Complaints Management** Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product...


  • Bengaluru, Karnataka, India Digital Marketing Academy Full time

    **Job Description of Customer Care Executive** - Processing of enquiries received - Uploading the leads into ERP, regular follow-ups based on the scheduled date and updating status. - Sending mails, SMS and WhatsApp to interested students. - Call cold/warm leads (as provided) - Get students to walk-into the office - Daily reports to be sent to respective...


  • Horamavu, Bengaluru, Karnataka, India Hometriangle Online Services Pvt Ltd Full time

    A customer Care executive is responsible for providing customer service and support to clients of a company. The role requires the ability to communicate effectively with customers, understand their needs, and respond to their inquiries and concerns in a timely and professional manner. The job description may include the following responsibilities: -...


  • Horamavu, Bengaluru, Karnataka, India Hometriangle Online Services Pvt Ltd Full time

    A customer care is responsible for providing customer service and support to clients of a company. The role requires the ability to communicate effectively with customers, understand their needs, and respond to their inquiries and concerns in a timely and professional manner. The job description may include the following responsibilities: - Providing...

  • Customer Care

    6 months ago


    Bengaluru, Karnataka, India IndusViva Health Sciences Pvt Ltd Full time

    JD Customer Care Representative (Inbound/Outbound) - Wellness Company Location: Bangalore, India **Responsibilities**: - Handle inbound calls from customers regarding product inquiries, orders, and general assistance. - Make outbound calls to follow up on leads, resolve customer issues, and gather feedback. - Provide accurate information about our...