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Call Center Executive
2 weeks ago
Key Responsibilities:
**Customer Interaction**:
- Make outbound calls to customers to follow up on inquiries, confirm orders, and conduct customer satisfaction surveys.
- **Problem Resolution**:
- Listen to customer concerns, provide accurate information, and offer effective solutions.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- **Data Entry and Record Keeping**:
- Accurately enter customer information and details of inquiries, complaints, or comments into the company’s system.
- Maintain detailed records of customer interactions and transactions.
- **Quality Assurance**:
- Follow company protocols and procedures to ensure consistent service delivery.
- Participate in regular training sessions and quality assurance activities to improve performance.
- **Sales and Upselling**:
- Identify opportunities to upsell or cross-sell additional products and services.
- Achieve sales targets set by the company.
- **Team Collaboration**:
- Work closely with team members and other departments to resolve customer issues efficiently.
- Participate in team meetings and contribute to a positive team environment.
Qualifications and Skills:
- **Education**: High school diploma or any degree
- **Experience**: Prior experience in a call center or customer service environment is preferred.
- **Communication Skills**: Excellent verbal and written communication skills.
- **Technical Skills**: Proficiency with computers and customer service software.
- **Problem-Solving Skills**: Strong analytical and problem-solving abilities.
- **Interpersonal Skills**: Ability to build rapport and maintain positive relationships with customers.
- **Adaptability**: Ability to handle a high volume of calls and manage multiple tasks simultaneously.
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
- Morning shift
- Weekend availability
**Education**:
- Bachelor's (preferred)
**Experience**:
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)
**Language**:
- Hindi (preferred)
Work Location: In person
**Speak with the employer**
+91 9606073177
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