Customer Service Representative

3 weeks ago


Nagpur, India Lofa Full time

**Responsibilities**
- Greet and direct customers.
- Provide accurate information (e.g. product features, pricing and after-sales services)
- Answer customers’ questions about specific products/services.
- Conduct price and feature comparisons to facilitate purchasing.
- Cross-sell products.
- Ensure racks are fully stocked.
- Manage returns of merchandise.
- Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times).
- Inform customers about discounts and special offers.
- Provide customer feedback to the Store Manager.
- Stay up-to-date with new products/services.

**Requirements and skills**
- Proven work experience as a Retail Sales Representative, Sales Associate or similar role.
- Proven work experience as a Retail Sales Representative, Sales Associate or similar role.
- Familiarity with consumer behavior principles.
- Knowledge of inventory stocking procedures.
- Basic math skills.
- Track record of achieving sales quotas.
- Excellent communication skills, capable of building trusting relationships.
- Ability to perform in fast-paced environments.
- Flexibility to work various shifts.
- High school degree.
- BSc in Marketing or related field is a plus.

**Salary**: ₹9,336.64 - ₹24,816.40 per month

Schedule:

- Flexible shift

Ability to commute/relocate:

- Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 9082111860
Application Deadline: 22/03/2023
Expected Start Date: 28/03/2023



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