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Customer Service Agent

1 month ago

Andheri Mumbai Maharashtra, India Flo Sleep Solutions Pvt Limited Full time

We are looking for a motivated and dedicated Customer Support Agent to join our team In this role, you will play a crucial part in managing customer calls and messages, ensuring an outstanding experience with our products and services. This is an exciting opportunity for individuals who want to gain hands-on experience in customer service while working remotely.

**Key Responsibilities**:

- **Handle Inbound Calls and Messages**: Efficiently manage incoming customer calls and messages, ensuring high-quality service and satisfaction.
- **Resolve Customer Issues**: Identify and address customer concerns in a prompt and accurate manner, maintaining a positive and friendly attitude.
- **Provide Product Information**: Assist customers by offering detailed information about products and services, guiding them to make informed decisions.
- **Process Orders and Returns**: Help customers place orders, process returns, and track shipments to ensure a smooth experience.
- **Maintain Records**: Accurately log all customer interactions, issues, and resolutions in the customer support system for future reference.
- **Follow-Up**: Conduct follow-up calls to ensure customer issues are resolved, and gather valuable feedback on their experience.
- **Collaborate**: Work closely with other departments to resolve complex issues and continuously improve the customer experience.
- **Stay Informed**: Keep yourself updated on product knowledge, company policies, and industry trends to provide accurate support and information.

**Job Type**: Full-time, Permanent
**Location**: In office
**Schedule**: Day shift
**Salary**: ₹20,000 - ₹32,000 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

**Experience**:

- Total work experience: 1 year (preferred)

If you are passionate about customer service, have a keen interest in helping others, and want to make a difference, we encourage you to apply This position provides a great opportunity for growth and professional development in a supportive work environment.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹32,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift

Work Location: In person