Member Success Executive

1 month ago

Gurugram Haryana, India Careers at Tide Full time

**ABOUT TIDE**:
At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now used by over **1 million small businesses** across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 1,800 employees.

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

**ABOUT THE ROLE**:
As a Member Success Executive, you will be:

- **Sales Strategy Development & Execution**: Design and implement effective sales strategies to expand the reach and market penetration of secured loans across the Northern region. Ensure these strategies align with organisational objectives and drive revenue growth.
- **Channel Management & Relationship Building**: Manage and strengthen relationships with key partners across various sales channels, including Sub-DSAs (Direct Selling Agents), Open Market, and Connector partners. Leverage these channels to maximise business growth and customer acquisition.
- **Market Analysis & Opportunity Identification**: Continuously monitor market trends, competitor activities, and customer needs to identify emerging opportunities and potential challenges within the Northern region. Adapt sales strategies based on market insights and customer feedback.
- **Cross-Functional Collaboration**:Collaborate with cross-functional teams including Credit, Risk, and Operations to ensure the smooth and efficient execution of loan processes. Work closely with these teams to streamline workflows and resolve issues promptly, ensuring a seamless customer experience.
- **Compliance & Regulatory Adherence**: Ensure that all sales activities are in full compliance with company policies, industry regulations, and legal requirements. Maintain a strong focus on ethical sales practices and mitigate any potential risks related to non-compliance.
- **Sales Reporting & Forecasting**: Prepare and present detailed sales reports and forecasts to senior management, providing insights into performance, growth opportunities, and potential risks. Use data and analytics to make informed decisions and adjust strategies as needed.
- **DSA Channel Development**:Lead the development of the DSA (Direct Selling Agent) channel by recruiting and onboarding new agents. Focus on expanding the DSA network to tier 2 and tier 3 markets, ensuring broad coverage and business growth in these underserved regions.
- **Feet on Street Team Development**:Oversee the recruitment, training and performance management of the Feet on Street team and provide guidance to ensure the FOS team meets their sales targets. Also ensure they are equipped with the necessary tools and skills to successfully acquire customers and drive sales in the field.

**WHAT WE ARE LOOKING FOR**:
As a Member Success Executive, you'll be accountable for establishing relationships with new partners in SME space and collaborating with other teams internally to ensure that partner referrals are signed up to Tide as quickly and smoothly as possible. What makes you a great fit:

- **In-depth Industry Knowledge**:Deep understanding of the financial services market, including a comprehensive knowledge of loan products, market trends, and competitive dynamics.
- **Strong Leadership & Communication Skills**:Demonstrated ability to lead, motivate, and manage sales teams effectively. Excellent communication, negotiation, and interpersonal skills to foster relationships with both internal teams and external partners.
- **Relationship Management Expertise**: Proven track record of building and maintaining long-term, successful relationships with key partners, clients, and stakeholders, ensuring business growth and customer satisfaction.
- **Results-Oriented**:A results-driven professional with a proven ability to consistently meet or exceed sales targets and business objectives. Strong focus on driving performance and achieving measurable success.
- **Educational Background**: A Bachelor's degree in Business, Finance, Marketing, or a related field. An MBA or equivalent advanced qualification is highly desirable.

**WHAT YOU WILL GET IN RETURN**:

- Competitive Salary
- Self & Family Health Insurance
- Term & Life Insurance
- OPD Benefits
- Mental wellbeing through Plumm
- Learning & Development Budget
- 15 days of Privilege leaves
- 12 days of Casual leaves
- 12 days of Sick leaves
- 3 paid days off for volunteering or L&D activities

**TIDE IS A PLACE FOR EVERYONE**:
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience lev

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