Customer Success Executive
2 weeks ago
JD- Customer Success Executive:
**Roles and Responsibilities**:
- On-board clients: Onboard & train SPOCs for effective use of Zenatix solutions to meet defined goals.
- Customer Service: Actively engage clients through all phases of the project, ensure their satisfaction through timely communication, ensure delivery of deliverables within communicated time frames. Effectively handle the escalations from customers.
- Sales: Ensure achievement of the revenue targets, manage key customers and build long term relationships. Identify opportunities to upsell & cross-sell Zenatix offerings to the customers and engage with the sales team in the process. Get referral leads from accounts. Follow up on upcoming renewals with the key accounts.
- Plan & Execute Project: Set milestones while managing risks, coordinate with the key accounts and various internal teams to seamlessly deploy the product in the field within the stipulated time.
- Project health maintenance: Ensure smooth functioning of the deployed solution and quick redressal of issues with the help of an internal troubleshooting team within pre-defined SLAs. Periodically report to the customer and dipstick for red flag warnings.
- Gather feedback: Understand the customer’s usage scenarios and evaluate the need-gap in the existing solution/product. Voice it back in a structured format at Zenatix on the right forum.
- Customer advocacy: Ensure that the customer feedback is heard at Zenatix across the right forums. Built trust and transparency with the customers.
**Must-have Requirements**:
- 1. 1-2 years of relevant professional experience.
- 2. Bachelor's in engineering, Master's preferred.
- 3. Capability and desire to work in a dynamic and fast-paced environment with mínimal direction.
- 4. Excellent analytical, communication, presentation and problem-solving skills
**About Zenatix**:
- Zenatix is the largest provider of IoT based automation and monitoring solutions with 2000+ deployments across 200+ cities in India. Recently, Zenatix was acquired by Schneider Electric and now part of the larger Schneider Electric family. With a passion for driving sustainability, we build full stack IoT automation solutions for commercial buildings delivering energy efficiency, temperature compliance and asset management for our customers.
- While being part of Schneider Electric, Zenatix will continue to operate as an independent business delivering automation solutions for small and mid-sized buildings, which are deprived of automation globally (as BMS addresses mostly large/complex buildings). Zenatix is strongly positioned to drive significant growth in its existing markets (India and UAE), while launching its products in the US and EP markets later this year.
- Zenatix’ IoT technology is wireless first, mobile first and extremely easy to deploy in commercial buildings. We deliver our solutions in varied building sizes - small (QSRs, supermarkets, retail being a few examples) and mid/large buildings which require automation for controls and monitoring.
- We have an open office culture where all of us sit, work and have fun together - no executive offices and no stringent policies (only guidelines for streamlined operations). Our cultural values are based on the pillars of integrity, transparency, trust, meritocracy and ownership.
-
Customer Success Executive
2 months ago
Gurugram, Haryana, India MyWays Full timeLocation: Gurgaon Role: Customer Success Executive Experience: 2 years Industry Experience: IT Industry, Saas, Software Development **Job Types**: Full-time, Permanent Schedule: - Monday to Friday **Experience**: - total work: 1 year (preferred) Work Location: In person
-
Customer Success Executive
1 month ago
Gurugram, Haryana, India LetsDressUp Full time**Company Name - LetsDressUp** **Location - Gurgaon** **CTC- INR 2.5 LPA - 3.5 LPA** **Job Type: Full-Time** **Working hours - 10 AM to 7 PM** **Preferable Experience**:6 months - 1 year (Freshers can also apply)** **Job Title - Customer Success Executive** **About us**: **LetsDressUp (LDU)** is building the most inclusive fashion company for women of...
-
Customer Success Executive
3 months ago
Gurugram, Haryana, India Kareer Hubb Full time**Customer Success Executive** Eligibility - Graduates / Undergraduates both can apply - Freshers / Experience both can apply Salary - Upto 35k Work From Office Location - Gurgaon **Max Age - 35yrs.** Pay: ₹16,000.00 - ₹30,000.00 per month **Benefits**: - Health insurance - Life insurance - Paid sick time - Provident Fund Schedule: - Morning...
-
Customer Success Executive
6 months ago
Gurugram, Haryana, India Campus 365 Edunet Pvt. Ltd. Full time**Travel Requirements**: Open to travel **Location**: Gurgaon, Udyog Vihar **Salary Budget**: 1.5 - 3.5 LPA **About Campus 365**: Campus 365 is a fast-growing EdTech company. Our world-class student administration and school management platform have transformed the way education institutions manage learning, administration and gain valuable insights that...
-
Customer Success Executive
3 months ago
Gurugram, Haryana, India Javis Full timeJavis is looking for Customer Success Executives to join our Customer Success department and help us grow our IT teams that service India & EMEA markets. You will work with our top Enterprise customers on a regular basis to understand their needs and manage their larger digital transformation journey. As part of a highly visible role, you will ensure the...
-
Customer Success Executive
6 months ago
Gurugram, Haryana, India Fretron Private Limited Full time**About**: Fretron, India's #1 cloud-based collaborative Transport Management System, was founded in 2017 with a mission to revolutionize the logistics ecosystem by taking freight online. Our platform addresses complex challenges faced by the industry, connecting Shippers, Logistic Service Providers, and Fleet Owners to enable a simpler, more efficient, and...
-
Customer Success Associate post-trade
7 months ago
Gurugram, Haryana, India EDGE Executive Search Full timeThe Company Our client is a leading provider of progressive post-trade solutions for the global OTC markets across interest rate, FX, equity and credit asset classes. It incorporates optimization businesses -Traiana, TriOptima, and Reset - and MarkitSERV, headquartered in London. - The Job This role will focus on the overall post-sales relationship with...
-
Customer Success Executive
4 weeks ago
Gurugram, Haryana, India Medanta Full time**Key Responsibilities**: **1. User Training and On-boarding**: - Provide one-on-one or group coaching and hand-holding for key stakeholders to ensure comfort with the platform. - Develop and deliver training programs (in-person and online) for doctors, staff, patients and other stakeholders on how to use the new apps/portals. - Create user-friendly guides,...
-
Customer Success Executive
3 months ago
Gurugram, Haryana, India Ananta resource Management Full timePosition: Customer Success Associate Skillset: Excellent comms in both English and Hindi Qualification: Graduate from any field Experience: Fresher and Experienced both can apply Location: PLOT NO, 76-A, Phase IV, Udyog Vihar, Sector 18, Gurugram, Haryana 122016 Pay: ₹20,000.00 - ₹27,000.00 per month Application Question(s): - Must have good...
-
Customer Success Executive
6 months ago
Gurugram, Haryana, India Sankash Full time**You are the one we are looking for if** - You have proven killer sales instincts and relationship management skills - You have highly developed communication skills - You have about 1-4years of experience in the field of client handling, and sales, (preferably B2B, Financial service, FinTech sector) **We expect you to be** - Identify opportunities for...
-
Customer Success Associate
3 months ago
Gurugram, Haryana, India scaligh pvt ltd Full time**Work Mode** Work From Office Process Domestic process **Position **Customer Success Associate **Interview mode** HR Round; Ops Round; **Joining formalities**; Joining Position Customer Support Executive - Male\Female both can consider **Skillset** Excellent coms in English/Hindi ( verbal and written communication skills) **Qualification** Gred/Under...
-
Customer Success Associate
2 months ago
Gurugram, Haryana, India Nexus Jobs Full timeJob Title: Customer Success Associate (Customer Support Executive) Company: BluSmart Location: Udyog Vihar, Gurugram, Haryana Roles & Responsibilities: Handle customer queries and provide excellent service. Resolve concerns through verbal and written communication. **Requirements**: Good communication in English & Hindi...
-
Customer Success Intern
7 days ago
Gurugram, Haryana, India SalarySe Full time**Join Our Team at SalarySe as a Customer Success Intern!** At **SalarySe**, we're looking for a talented and proactive **Customer Success Intern**who is passionate about customer experience, marketing, and content creation. If you're a solutions-oriented individual who thrives in a fast-paced environment, this is the perfect opportunity to gain hands-on...
-
Get - Customer Success (Gurgaon2)
3 months ago
Gurugram, Haryana, India Zenatix Full time**Graduate Engineer Trainee (GET)** **GET - Customer Success** **Roles and Responsibilities**: - ** On-board clients**: Onboard and train SPOCs for effective use of Zenatix solutions to meet defined goals. - ** Customer Service**: Actively engage clients through all phases of the project, ensure their satisfaction through timely communication, ensure...
-
Customer Success Intern
6 months ago
Gurugram, Haryana, India Procol Tech Full timeProcol is India's fastest-growing procurement technology company. **Hiring Customer Success Intern** - At Procol we are looking for Customer Success, to support our clients and users at every stage. This is a key team role, where you will play a critical part in ensuring that the clients are on-boarded smoothly and understand the product features. The...
-
Customer Success Representative
3 months ago
Gurugram, Haryana, India S&P Global Full time**About the Role**: OSTTRA India **The Role**: Customer Success Representative This role will focus on the overall post-sales relationship with our strategic and new customers, which will include growing adoption, customer education, and identifying improvement opportunities while maintaining high levels of satisfaction. **The Impact**: OSTTRA plays a...
-
Customer Success Associate
1 month ago
Gurugram, Haryana, India Grandview Consulting Full time**Job Title**: Customer Success Specialist **Company**: Grand View Consulting **Location**: Gurgaon **About Us**: Grand View Consulting is committed to delivering exceptional service and support to our clients, ensuring they achieve success and maximum value from our solutions. We’re looking for a Customer Success Specialist with a minimum of 1 year of...
-
Customer Success Associate
3 months ago
Gurugram, Haryana, India Solvaphile Edtech Private Limited Full time**Job Title**: Customer Success Associate **Location**: Gurgaon, India **Industry**: Telecom **Work Schedule**: 6 days a week with a rotational day off **Key Responsibilities**: - **Customer Relationship Management**: - Serve as the primary point of contact for assigned customers, helping them navigate through our telecom solutions. - Build and maintain...
-
Customer Success Executive
2 months ago
Gurugram, India LetsDressUp (LDU) Full timeKey responsibilities:1. Develop and implement customer success strategies and orientations for LetsDressUp clients2. Analyze customer data to identify customer needs and trends and suggest solutions3. Ensure customer satisfaction by providing effective communication, client interaction, and client relationship building4. Solve customer problems and address...
-
Customer Success Associate
2 weeks ago
Gurugram, Haryana, India Stalwart Management Consulting Full time**Job Title**: Customer Success Associate **Company**: Transcom **Department**: PhonePe (MLS) **Role Overview**: As a **Customer Success Associate** at Transcom, you will play a vital role in driving customer engagement and satisfaction through effective communication. You will handle customer inquiries, provide resolution to their concerns, and ensure...