Customer Success Executive

4 months ago


Gurugram Haryana, India Javis Full time

Javis is looking for Customer Success Executives to join our Customer Success department and help us grow our IT teams that service India & EMEA markets.

You will work with our top Enterprise customers on a regular basis to understand their needs and manage their larger digital transformation journey. As part of a highly visible role, you will ensure the highest level of prompt customer service while fostering long term professional relationships.

**Note: Monday to Saturday Working (General Shift)**

**Responsibilities**:

- Be the single point of contact for managing up to 4 customers on all service matters
- Help identify and resolve challenges faced by customers while using our products
- Update and document ticket management system in accurate and timely manner
- Maintain high levels of customer communication & engagement with a focus oncustomer satisfaction, keeping a high promoter score and ensuring customer loyalty
- Train customers to be product experts and align them on Javis best practices so theybecome increasingly self sufficient
- Be an expert on your customers businesses to understand their needs and adequatelyalign them with the necessary Javis resources
- Have a thorough knowledge of Javis products and understand technical roadblocks tospot & correct any issues that could affect customer satisfaction or retention whilealways maintaining SLAs
- Develop a long-term professional relationship with key players by engaging anddazzling them with technological prowess
- Be enterprising and insightful to identify challenges that could impact customerexperience and suggest remedies
- Partner closely with internal teams, with escalation, when necessary, on areas ofconcern and new opportunities to translate business needs into new solutions
- Empathize with every aspect of the customer experience, putting customers’ needs first
- Bring your thinking, strategies, and ideas to advance our company’s values, uniqueculture, and vision for the future

**Requirements**:

- 1 to 3 years of extensive experience in managing client portfolios
- Bachelor's Degree in Business, Management, Communications,IT, Telecommunications, or other related degree; or equivalent
- Strong academic record with at least 70% or equivalent in undergraduate/postgraduate is a must
- Experience in key account management, business development and CRM
- Customer retention and growth experience
- Knowledge of customer success processes
- Experience of working in SaaS, Cloud, CRP and ERP is a plus
- Hands on experience with ticketing management system (e.g. Freshdesk) is a plus
- FMCG/Consumer Goods industry experience is a plus
- Ability to understand new products and business workflows
- A trained eye for catching customer related issues
- Self-motivated, detail oriented and proactive in seeking solutions
- Outstanding verbal & written communication skills with a proven experience at buildingrelationships
- Ability to be organized and to work well under pressure with tact & poise
- Evidence that you are a Top Performer in your current organization
- A sharp focus on your goals and a belief that your daily, weekly and monthly activitieswill help you achieve them

Pay: ₹420,000.00 - ₹700,000.00 per year

Schedule:

- Day shift

Work Location: In person



  • Gurugram, Haryana, India MyWays Full time

    Location: Gurgaon Role: Customer Success Executive Experience: 2 years Industry Experience: IT Industry, Saas, Software Development **Job Types**: Full-time, Permanent Schedule: - Monday to Friday **Experience**: - total work: 1 year (preferred) Work Location: In person


  • Gurugram, Haryana, India LetsDressUp Full time

    **Company Name - LetsDressUp** **Location - Gurgaon** **CTC- INR 2.5 LPA - 3.5 LPA** **Job Type: Full-Time** **Working hours - 10 AM to 7 PM** **Preferable Experience**:6 months - 1 year (Freshers can also apply)** **Job Title - Customer Success Executive** **About us**: **LetsDressUp (LDU)** is building the most inclusive fashion company for women of...


  • Gurugram, Haryana, India Kareer Hubb Full time

    **Customer Success Executive** Eligibility - Graduates / Undergraduates both can apply - Freshers / Experience both can apply Salary - Upto 35k Work From Office Location - Gurgaon **Max Age - 35yrs.** Pay: ₹16,000.00 - ₹30,000.00 per month **Benefits**: - Health insurance - Life insurance - Paid sick time - Provident Fund Schedule: - Morning...


  • Gurugram, Haryana, India Campus 365 Edunet Pvt. Ltd. Full time

    **Travel Requirements**: Open to travel **Location**: Gurgaon, Udyog Vihar **Salary Budget**: 1.5 - 3.5 LPA **About Campus 365**: Campus 365 is a fast-growing EdTech company. Our world-class student administration and school management platform have transformed the way education institutions manage learning, administration and gain valuable insights that...


  • Gurugram, Haryana, India Fretron Private Limited Full time

    **About**: Fretron, India's #1 cloud-based collaborative Transport Management System, was founded in 2017 with a mission to revolutionize the logistics ecosystem by taking freight online. Our platform addresses complex challenges faced by the industry, connecting Shippers, Logistic Service Providers, and Fleet Owners to enable a simpler, more efficient, and...


  • Gurugram, Haryana, India EDGE Executive Search Full time

    The Company Our client is a leading provider of progressive post-trade solutions for the global OTC markets across interest rate, FX, equity and credit asset classes. It incorporates optimization businesses -Traiana, TriOptima, and Reset - and MarkitSERV, headquartered in London. - The Job This role will focus on the overall post-sales relationship with...


  • Gurugram, Haryana, India Medanta Full time

    **Key Responsibilities**: **1. User Training and On-boarding**: - Provide one-on-one or group coaching and hand-holding for key stakeholders to ensure comfort with the platform. - Develop and deliver training programs (in-person and online) for doctors, staff, patients and other stakeholders on how to use the new apps/portals. - Create user-friendly guides,...


  • Gurugram, Haryana, India Liyan Facility Management Pvt Ltd Full time

    Work Mode - Work From Office Position - Customer Success Associate Skillset - Excellent comms in English Qualification - Graduate Salary - **26K CTC to 29K CTC** Location - Gurgaon Experience - International Experience in Tech support/customer support Working days - 5 days working/ Week off - Rotational/ both way cabs/ rotational shifts No. of...


  • Gurugram, Haryana, India Ananta resource Management Full time

    Position: Customer Success Associate Skillset: Excellent comms in both English and Hindi Qualification: Graduate from any field Experience: Fresher and Experienced both can apply Location: PLOT NO, 76-A, Phase IV, Udyog Vihar, Sector 18, Gurugram, Haryana 122016 Pay: ₹20,000.00 - ₹27,000.00 per month Application Question(s): - Must have good...


  • Gurugram, Haryana, India Liyan Facility Management Pvt Ltd Full time

    Work Mode - Work From Office Process - Domestic Process Position - Customer Success Associate Headcount - 100 Profiles Position - Customer Support Executive - Only Male can consider Skillset - Excellent coms in English/Hindi ( verbal and written communication skills) Qualification - Gred/Undergrad Both can be Picked Experience - Fresher and Experience...


  • Gurugram, Haryana, India scaligh pvt ltd Full time

    **Work Mode** Work From Office Process Domestic process **Position **Customer Success Associate **Interview mode** HR Round; Ops Round; **Joining formalities**; Joining Position Customer Support Executive - Male\Female both can consider **Skillset** Excellent coms in English/Hindi ( verbal and written communication skills) **Qualification** Gred/Under...


  • Gurugram, Haryana, India Sankash Full time

    **You are the one we are looking for if** - You have proven killer sales instincts and relationship management skills - You have highly developed communication skills - You have about 1-4years of experience in the field of client handling, and sales, (preferably B2B, Financial service, FinTech sector) **We expect you to be** - Identify opportunities for...


  • Gurugram, Haryana, India BigStep Technologies Pvt Ltd Full time

    Job Description for the Role of Customer Success Executive Location: Remote Timings: 6 PM TO 3 AM IST Key Responsibilities: - Present software product demonstrations to clients, showcasing key features and functionalities. - Gather and document client requirements, identifying solutions aligned with our software capabilities. - Manage support tickets...


  • Gurugram, Haryana, India Nexus Jobs Full time

    Job Title: Customer Success Associate (Customer Support Executive) Company: BluSmart Location: Udyog Vihar, Gurugram, Haryana Roles & Responsibilities: Handle customer queries and provide excellent service. Resolve concerns through verbal and written communication. **Requirements**: Good communication in English & Hindi...


  • Gurugram, Haryana, India Procol Tech Full time

    Procol is India's fastest-growing procurement technology company. **Hiring Customer Success Intern** - At Procol we are looking for Customer Success, to support our clients and users at every stage. This is a key team role, where you will play a critical part in ensuring that the clients are on-boarded smoothly and understand the product features. The...


  • Gurugram, Haryana, India S&P Global Full time

    **About the Role**: OSTTRA India **The Role**: Customer Success Representative This role will focus on the overall post-sales relationship with our strategic and new customers, which will include growing adoption, customer education, and identifying improvement opportunities while maintaining high levels of satisfaction. **The Impact**: OSTTRA plays a...


  • Gurugram, Haryana, India Opportunity Hubb One Steps Solution Pvt. Ltd. Full time

    **Customer Success Associate Responsibilities**: - Being the first point of contact for customers and handle all customer inquiries - Building relationships with customers and ensuring they are satisfied with the company's products and services - Assisting customers with any issues or problems they have - Answering customer questions and providing...


  • Gurugram, Haryana, India Grandview Consulting Full time

    **Job Title**: Customer Success Specialist **Company**: Grand View Consulting **Location**: Gurgaon **About Us**: Grand View Consulting is committed to delivering exceptional service and support to our clients, ensuring they achieve success and maximum value from our solutions. We’re looking for a Customer Success Specialist with a minimum of 1 year of...


  • Gurugram, Haryana, India Solvaphile Edtech Private Limited Full time

    **Job Title**: Customer Success Associate **Location**: Gurgaon, India **Industry**: Telecom **Work Schedule**: 6 days a week with a rotational day off **Key Responsibilities**: - **Customer Relationship Management**: - Serve as the primary point of contact for assigned customers, helping them navigate through our telecom solutions. - Build and maintain...


  • Gurugram, Haryana, India Infosec Ventures Full time

    **Sr. Associate / Associate - Customer Success** **Who are we looking for?** and generating focused insights. **Experience**: **Min. 1-3 Years of work experience as Associate Customer Success** **Requirements**: - Past experience in working with Advanced Excel and in making powerful presentations will be a plus. - Any bachelor's or master's degree in...