Client Success Expert

6 months ago

Gurugram Haryana, India Parentune Full time

**x**

Client Success Expert

**Location**: Gurgaon

**Experience**: 1 Year Full time experience in Client (Brands) Servicing

**Reporting to**: CEO

**About the role**
- As a Customer Success Executive, you’ll be the Guardian of our Client relationships, almost like a maestro orchestrating harmonious interactions. Your mission? To ensure our clients thrive, their brands flourish, and their loyalty & confidence remains unwavering.

**Desired Profile**
- Client Success Expert will ensure Brand Partner’s success & long-term retention through superior delivery.

**Responsibilities**:

- Brand Renewal Mastery:

- Conduct the Client campaigns such that they garner superior results & are keen to renew our services.
- Craft persuasive, insightful & compelling presentations that resonate with their brand’s essence.
- Collaborate with our team internally to ensure collaboration for Client Success & renewal.
- Campaign Execution & Optimization:

- Mix potions of data, creativity, and strategy to optimize the campaign.
- Ensure timely deliveries—with a sync up throughout the campaign.
- Prepare daily & weekly dashboards that reveal the campaign performance.
- Client Presentations & Feedback:

- Analyze data to find quantitative and qualitative insights.
- Create compelling & insightful reports, appreciated by the Clients.
- Receive and act on Clients’ feedback for win-win.
- Build solid internal cadence to enhance campaign performance.
- Keep the excitement bubbling internally with Client campaign results.
- Relationship Alchemy:

- Develop and maintain strong relationships with the key stakeholders on the Client side including Brand Managers, Digital Experts, CMOs, and media agencies.
- Understand their marketing goals, audience demographics & campaign objectives deeply.
- Serve as the primary point of contact, ensuring seamless communication.
- Media Maven Diplomacy:

- Collaborate with internal teams—Technology, Content and Production—to deliver exceptional media experiences.
- Resolve any client concerns promptly, ensuring a delightful journey.
- Host media events, screenings, and influencer meet-ups.

**Must Have Skills**:

- Good with Excel & Data Analytics.
- Good with Excel & Data Analytics.
- Good with dashboard creation.
- Excellent interpersonal communication - verbal and written.
- Relevant experience in handling Brand partnerships and presentation to Brands.

**Qualifications**:

- Bachelor’s degree in Media Studies, Marketing, or related field.
- Proficiency in communication, data analysis, and media trends.
- Ability to balance creativity with business acumen.
- Proven experience working as a client servicing executive.
- Demonstrated ability to work effectively in a team environment.
- Ability to multitask and prioritize tasks effectively with a Positive attitude.

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