Client Success Operations Associate

6 months ago

Gurugram Haryana, India Gartner Full time

**Description**:
**About the role**:
The Client Success Operations associate focuses on a specific set of strategic and tactical activities in support of Client Success Partners globally.

This role involves working closely with cross-functional teams to ensure optimal execution of Sponsorship package deliverables.

**What you will do**:

- Work in collaboration with the Client Success Partner team to complete daily tasks supporting the delivery of sponsorship package components: logo, registration, product literature, Session C&R, booth selection, calls scheduling, etc.
- Responsible for proofing Exhibitor Portals across all conferences to ensure it meets established quality standards.
- Maintenance of clients’ communication templates and reports within Event Management Platform (Rainfocus).
- Collaborate effectively with the wider conference business: Exhibitor operations, logistics, content, program management and marketing teams.
- Understand the exhibit products and workflow maintaining standard operating procedures with high efficiency and accuracy.
- Support with reporting capabilities (Activity Tracker) including standard operating procedures (SOP), so the Client Success Team can cultivate and expand existing business relationships through frequent pro-active client interactions.
- Maintain accurate and up-to-date process documentation.

**What you will need**:

- Highly organized with a strong attention to detail
- Process Oriented generating consistent delivery across conferences and regions
- Ability to manage multiple deadlines, prioritize tasks and work under pressure
- Ability to receive, interpret and react to partner requests in a high degree of professionalism
- Ability to work independently and within a team
- Excellent written and verbal communication skills
- Proficiency in the MS Office suite, G-suite and Event Management Tools
- Willingness to work flexible hours and to travel as needed.

**What you will get**:

- Competitive salary, generous paid time off policy, charity match program, and more
- Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP)
- Collaborative, team-oriented culture that embraces diversity
- Professional development and unlimited growth opportunities

LI-MD1

LI-Hybrid

**Who are we?**

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

**What makes Gartner a great place to work?**

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

**What do we offer?**

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Job Requisition ID:88303

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