Customer Service Representative

3 weeks ago


Gurgaon, India SAGAR SOLUTION Full time

**JOB DESCRIPTION**

**Job Function***:
Operations

**Experience***:
6 months Exp or Fresher

**Job Type***:
Full Time

**Position Title***:
Customer Success Associate

**Industry***:
CRM/Call Centers/BPO/ITES

**Location***:
Gurgaon, India

**Salary***:
As per Industry standards

**Education***:
Graduates

**Working days**
:
6 days

Shifts
:
9hrs

**PURPOSE OF POSITION**

**PRIMARY DUTIES AND RESPONSIBILITIES**
- Understanding of Inbound Call Handling.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies

**Eligibility-**
- Average English Communication.
- Immediate Joiners only.
- Graduate/Undergraduate both will work. (Pursuing Not Allowed)

**WORK CULTURE-**
- 6 days a week with 1 rotational off
- Day shift (9-9) any 9 hours shift

**SALARY-**
- Bengali
- 16.5k CTC, 15.9k in hand approx.
- Marathi
- 18k CTC, 17.5k in hand approx.
- Malayalam
- 20k CTC, 19.5k in hand approx.
- Kannada
- 21k CTC, 20.5k in hand approx.
- Gujarati - 20k CTC, 19.5k in hand approx.
- Punjabi - 16.5k CTC, 15.9k in hand approx.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹18,000.00 - ₹19,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)
- Kannada (preferred)
- Malayalam (preferred)
- Gujarati (preferred)
- Marathi (preferred)
- Punjabi (preferred)
- Bengali (preferred)

**Speak with the employer**

+91 9140948954



  • Gurgaon, India Veeman Tech Evolution Private Limited Full time

    _**JOB DESCRIPTION;**_ We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with...


  • Gurgaon, India BE Consultant Services Full time

    Understanding the products and services provided by the company. - Developing training lessons with service delivery systems. - Managing a team of Customer Support Representatives. - Resolving customer complaints and queries. - Providing detailed information to customers. - Monitoring the performance of individual representatives. - Maintaining records of...


  • Gurgaon, India Cubnet Service Full time

    Responsibilites: - Provide knowledgeable answers to questions about product, pricing and availability - work with internal departments to meet customer's needs **Qualifications**: - Any Graduate can apply - Freshers to 2 years Experience in Customer Support. - Excellent phone etiquette and excellent verbal, written and interpersonal skills - Ability to...


  • Gurgaon, India Siddiqui Recruitment Service Full time

    Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller Update customer information in the customer service database during and after each call Work with the...


  • Gurgaon, India V-Bazaar Retail Full time

    Job Description: Customer Care Service Position: Customer Care Service Representative About the Company: VLEBazaar is a rapidly growing e-commerce platform based in India, established in 2015. As one of India's top 100 startups, VLEBazaar aims to provide high-quality products at affordable prices, even in rural areas. We are currently seeking dedicated and...


  • Gurgaon, Haryana, India IGT Solutions Full time

    IGT Solutions is HiringWe are seeking a highly skilled and motivated Customer Service Representative to join our team.About the Role:The Customer Service Representative will be responsible for managing customer bookings, handling inquiries, and ensuring smooth transaction processes.Key Responsibilities:Booking Management: Process and manage customer bookings...


  • Gurgaon, India HIRD SERVICES PVT. LTD. Full time

    **Customer Representative Service** **Salary** : Rs 28000-29000 per month **Working** : 5 days working **Responsibilities**: - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive...


  • Gurgaon, India V-Bazaar Retail Full time

    Job Description: Customer Care Service Position: Customer Care Service Representative About the Company: VLEBazaar is a rapidly growing e-commerce platform based in India, established in 2015. As one of India's top 100 startups, VLEBazaar aims to provide high-quality products at affordable prices, even in rural areas. We are currently seeking dedicated and...


  • Gurgaon, India Vlebazaar.in Full time

    Job Description: Customer Care Service Position: Customer Care Service Representative About the Company: VLEBazaar is a rapidly growing e-commerce platform based in India, established in 2015. As one of India's top 100 startups, VLEBazaar aims to provide high-quality products at affordable prices, even in rural areas. We are currently seeking dedicated and...


  • Gurgaon, India Vlebazaar pvt. ltd Full time

    **CUSTOMER SERVICE REPRESENTATIVE(BPO)** **CUSTOMER SERVICE REPRESENTATIVE(BPO)** **About the Company**: Established in 2015, VLEBazaar is an e-commerce startup, one of the rapidly growing e-commerce platforms based in India as per the Alexa rankings. Being in the list of India's top 100 startups, VLEBazaar strives to provide great quality products at...


  • Gurgaon, India Marche Ricche Fashion Pvt Ltd Full time

    Duties & Responsibilities: The customer support representatives will answer daily customer correspondence through voice and non voice methods. These call center representatives provide query assistance and product information in an efficient and professional manner. Working in a blended process of both Inbound and Outbound. Provide knowledgeable answers to...


  • Gurgaon, India Niit limited Full time

    **Wipro HR Services India Pvt Ltd.** is looking for a **Customer Service Representative** We are looking for smart professionals with a great attitude to make every single client interaction delightful. **Your Impact as a Customer Service Representative** - Ensure timely and accurate service delivery at defined productivity levels - Build client & domain...


  • Gurgaon, India Three Across Full time

    Job Title: Customer Care RepresentativeLocation: GurugramExperience: 0-3 YearsEmployment Type: Full-TimeJob SummaryWe are seeking a proactive and empathetic Customer Care Representative to join our team. The ideal candidate will act as the primary point of contact for customers, ensuring their queries, concerns, and requests are addressed promptly and...


  • Gurgaon, India CII - Model Career Centre Full time

    **Customer Support Representative** **Location**: Gurgaon **Job Type**: Full-time **Salary**: Up to 35,000 INR In-hand + Lucrative Incentives **Shift**: Day Shift (Purely) **About the Company**:[Company Name] is a dynamic and customer-centric organization that values its employees as the driving force behind its success. We are currently seeking...


  • Gurgaon, India HIRD LLC Full time

    **Responsibilities** - Understanding the products and services provided by the company. - Preparing company policies and procedures. - Developing training lessons with service delivery systems. - Managing a team of Customer Support Representatives. **Requirements**: - **Qualifications:12th Pass(minimum)**: - 1 year of experience working as a Customer...


  • Gurgaon, India KNOTIFY Full time

    **Roles and Responsibilities -** **Customer Complaints**: - Handling customer complaints, providing appropriate solutions and alternatives within the time limit; following up to ensure resolution **Responses**: **Resolving queries**: - Working cross functionally to ensure customer issues are being flagged and adequately addressed **Prompt...


  • Gurgaon H.O, Gurugram, Haryana, India The Haelli Full time

    **Role & responsibilities**: This is a full-time on-site role for a Customer Service Representative at The Haelli in Gurgaon. The Customer Service Representative will be responsible for providing excellent customer support, ensuring customer satisfaction, enhancing overall customer experience on a day-to-day basis through calls, wats app texts, and resolving...


  • Gurgaon, India T&N Business Services Full time

    **Job** - TNS230828103146**Location** - India-Haryana**Designation** - International Customer Service Representative**Experience** - 0-1 Yrs**Salary** - 0 Lakh -3 Lakh**Function** - BPO ( International BPO )**Skills** - Excellent phone etiquette and excellent verbal, written, and interpersonal skills**Job Type** - Full TimeDescription **International...


  • Gurgaon, Haryana, India Alight Solutions Full time

    About the Role:Alight Solutions is seeking a highly motivated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for delivering exceptional customer service via voice calls.Key Responsibilities:Ensure 100% of production time is spent logged in on callsAnswer calls with an approach to deliver positive...


  • Gurgaon, Haryana, India Alight Solutions Full time

    About Alight SolutionsAt Alight Solutions, we believe a company's success starts with its people. We Champion People, help our colleagues Grow with Purpose, and empower them to "Be Alight." Our core values are simple yet powerful:Champion People – be empathetic and create a workplace where everyone belongs.Grow with purpose – Be inspired by our higher...