Customer Advisor
3 weeks ago
Advantage Club is an innovative Employee Reward and Engagement platform that enhances experience. We offer innovative programs and services for all your needs related to the moments that matter, i.e. rewards, recognition, flexible benefits, and community building, which enhances an employee's life cycle. Advantage Club has an impressive client portfolio featuring Accenture, Concentrix, Teleperformance, Hexaware, EY,
Target, and many more. With a presence in almost 100+ countries across the globe, it caters to 1000+ corporates and extends offers exclusively across 10,000+ brands.
- 5.5 days working schedule
- Blended profile - Strong command over language is a must
- Location - Gurgaon
- Job Stability is essential
**Key Responsibilities**:
- Answering customer queries/concerns and supporting customers in answering their product and service-related questions.
- Maintains customer records by updating query/concern-related information in the CRM tool.
- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
- Coordination with different brands and corporations for conducting event
**Salary**: Up to ₹450,000.00 per year
**Benefits**:
- Health insurance
Schedule:
- Rotational shift
**Experience**:
- total: 1 year (preferred)
Work Location: In person
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