Customer Service Executive
5 months ago
**Contract type**: Full time, Permanent
**Location**:Noida
**JOB OVERVIEW**
As a Customer Service Executive, your primary responsibility is to contribute significantly to fostering a positive customer experience by engaging in effective telephone communication. You will be tasked with addressing inquiries from Study Group's customers, including agents and students, resolving issues, and furnishing information about our diverse range of products and services. Success in this role hinges on possessing superb communication skills, adept problem-solving abilities, and a dedicated commitment to delivering exceptional customer service.
**KEY RESPONSIBILITIES**
- Manage inbound/outbound calls for Study Group agent and students, ensuring a high level of quality and accuracy in all responses provided.
- Provide accurate and timely information regarding Study Group's products, services, and policies.
- Resolve customer issues, complaints, and inquiries with professionalism and efficiency, ensuring that the stipulated service level agreements are met.
- Timely and clear escalation of any issues to the Customer Service Team Lead.
- Identifying opportunities to continually enhance the Customer Service function.
**ABOUT YOU**
- Arabic and English Language Proficiency
- Experience working with Microsoft products (Outlook, Word, PowerPoint, and Excel).
- Experience working in multi-national companies with other cultures.
- Customer Support & Service experience.
- Excellent verbal communication skills and the ability to convey information clearly and effectively via telephone.
- Strong problem-solving skills and the ability to think on your feet.
- Exceptional interpersonal skills and a customer-centric mindset.
- University Degree in any field is desired.
- Minimum 1year contact center (Voice Process) experience.
**Requirements**:
**Able to work in rotational shifts to accommodate time-zone differences.**
**ABOUT US**
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.
**ORGANISATIONAL COMPLIANCE**
Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted
- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.
cx4tPMRcw6
-
Customer Care Executive
5 months ago
Greater Noida, India Customer Care Executive Full timeResponding to customer inquiries and resolving their concerns promptly and efficiently. - Providing accurate and detailed information about products, services, and company policies. - Handling and resolving customer complaints and escalating issues when necessary. - Assisting customers in placing orders, tracking shipments, and processing returns or...
-
Customer Care Executive
4 months ago
Noida, India mipl service Full timewe hiring for the customer support A customer service representative is the first point of contact for clients and consumers who works to ensure that customers are satisfied with the products, and services offered by the organisation. Their responsibilities include regularly interacting with clients to address their issues, and respond to inquiries, in...
-
Customer Care Executive
5 months ago
Noida, India connector executive search& consultant Full timeRequired customer care executive in a leading BPO at Noida sector 16 Freshers ,10+2 or graduates,Male/ femaleDay shift9 hours ( office job) 14,000 in hand if graduate13,000 if 10+2 Only Hindi language(readable knowledge of English) Other benefits pf,esi etc Incneives upto 2000 Only 2 rounds Note - This placement is free of cost **Job Types**:...
-
Customer Service Executive
4 weeks ago
Noida, India Sanzad International Full timeCompany Description Sanzad International is a travel service provider based in Noida, offering unique travel experiences tailored to customer preferences and budgets. Our Travel For Nature concept caters to nature lovers and wildlife photographers seeking unforgettable moments. We also specialize in creating customized itineraries for all types of...
-
Customer Service Executive
4 weeks ago
noida, India Sanzad International Full timeCompany DescriptionSanzad International is a travel service provider based in Noida, offering unique travel experiences tailored to customer preferences and budgets. Our Travel For Nature concept caters to nature lovers and wildlife photographers seeking unforgettable moments. We also specialize in creating customized itineraries for all types of businesses,...
-
Customer Service Executive
4 months ago
Noida, India UPHILL HR Services Full time**Role - Customer Service Executive** **Responsibilities -** Answering questions about a company's products or services. Resolving issues and problems through - Non Voice, Semi Voice and Voice Process. Delivering information about a company's offerings. Providing proactive customer outreach. **Salary**: ₹25,000.00 - ₹30,000.00 per...
-
Customer Service Representative
5 months ago
Noida, India Right Career Path Service Full timeSystem Knowledge: Basic Excel & Word knowledge. - Listen to customers’ concerns, issues and questions - Resolve customers’ concerns and answer customers’ questions to your best ability - Maintain a positive attitude and calmly respond to customers’ complaints **Should be presentable, Well dressed, neat and good communication skills** - **Refer...
-
Customer Service Executive
5 months ago
Noida, India GEMOPAI Full time_**Customer Service Executive/Assistant**_ - **Note:........................Language Preference: English Must**_ **Responsibilities**: Coordinates customer follow-up programs. Works with salespeople to ensure that post-sale customer contacts are made of delivery and that updated files are kept on all customers. Schedules and confirms service appointments...
-
Customer Service Executive
5 months ago
Noida, India Study Group Full time**Contract type**: Full time **Location**:Noida **JOB OVERVIEW** The Customer Service Executive role is focused on providing support in processing and resolving all queries, requests, and complaints received from both Study Group’s external customers (primarily Agents) and internal customers. The successful applicant will have experience in working...
-
Customer Service Executive
5 months ago
Noida, India Study Group Full time**Contract type**: Full time **Location**:Noida **JOB OVERVIEW** The Customer Service Executive role is focused on providing support in processing and resolving all queries, requests, and complaints received from both Study Group’s external customers (primarily Agents) and internal customers. The successful applicant will have experience in working...
-
Customer Care Executive
1 month ago
Noida Sector 62, Noida, Uttar Pradesh, India Insight Customer Call Solutions LTD Full timeWe are hiring for more than 30 Customer care executive. Qualification: - 12th passed or above. Language: - Hindi & English. For more information: **Job Types**: Full-time, Fresher Pay: Up to ₹20,000.00 per month **Benefits**: - Flexible schedule - Leave encashment - Provident Fund Schedule: - Day shift - Evening shift - Morning shift - Night...
-
Customer Service Executive
5 months ago
Noida, India Kalp Solutions Full time* URGENT HIRING - PROFILE FOR CUSTOMER CARE EXECUTIVE - Main Responsibilities: cellent customer service. This vital position requires an action-oriented, flexible problem-solver who will assist customers in solving their problems. - SKILLS AND REQUIREMENTS - MINIMUM 6MONTHS EXPERIENCE IN INTERNATIONAL VOICE PROCESS OR BPO - EXCELLENT VERBAL AND WRITTEN...
-
Customer Service Executive
4 months ago
Noida, India LEUTE PASSEN INDIA PRIVATE LIMITED Full timeJob Title: Customer Support Executive Location: Noida, sector 128 salary package-: - For Fresher: 16000 inhand **Benefits**: 1. pick and drop facilities from dedicated points 2. incentives upto 60000 apart from salary **Responsibilities**: - Engage with customers via inbound and outbound calls to understand their financial needs. - Educate customers...
-
Customer Service Executive
5 months ago
Noida, India Softpath Consulting Full timeHiring for a leading FMCG/ Retail based company! Job Title - **Customer Service Executive** **Job location - New Delhi, Okhla** Work Experience - **Minimum 1-2 years’ relevant experience role** **CTC**: - up to 30 k Min. Education - **Graduate** Job Objective - He would be r**esponsible for Employee services - over Phone Calls, mails & Query resolution...
-
Customer Service Executive
5 months ago
Noida, India Georgian Digital Private Limited Full timeThe Inside Sales Executive is a full-time on-site role located in Noida. The Inside Sales Executive will be responsible for carrying out day-to-day tasks such as acquiring clients, handling client accounts, achieving sales targets, and client retention. **Qualifications** - Strong Sales Skills including Sales Planning, Sales Execution and Sales Management -...
-
Customer Service Executive
2 weeks ago
Noida, Uttar Pradesh, India Venture Quest Full time*Job Posting: Customer Support Executive* *Company:* Niva Bupa *Location:* Noida Sector 59 *Position:* Customer Support Executive *Salary:* Based on experience and skills *Shift:* 9 hours *Job Description:* Niva Bupa is looking for a dedicated Customer Support Executive to join our team. The role involves providing exceptional support to our customers...
-
Customer Service Executive
2 months ago
Noida, Uttar Pradesh, India Venture Quest Full time*Job Posting: Customer Support Executive* *Company:* Niva Bupa *Location:* Noida Sector 59 *Position:* Customer Support Executive *Salary:* Based on experience and skills *Shift:* 9 hours *Job Description:* Niva Bupa is looking for a dedicated Customer Support Executive to join our team. The role involves providing exceptional support to our customers...
-
Sales Executive
2 weeks ago
Noida, Uttar Pradesh, India Snaphunt Full timeThe OpportunityWe are seeking a highly skilled and motivated Sales Executive - Customer Service to join our team at Snaphunt. As a key member of our sales team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.Key ResponsibilitiesManage customer relationships and resolve customer complaints...
-
Customer Care Executive
4 months ago
Noida, India METAICE SERVICE PRIVATE LIMITED Full timeGood Communication, 12th pass, The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, that develop into new customers, and identifying and assessing customer needs to achieve satisfaction. **Job Types**: Full-time, Fresher **Salary**: From ₹12,000.00 per month **Benefits**: - Health...
-
Customer Service Executive
5 months ago
Noida, Uttar Pradesh, India ICONIC BUSINESS SOLUTION LLP Full time**Position **:Customer Service Executive **Experience **:Minimum 1 Year **Location **:Noida Sector 58 **Responsibilities**: - Provide accurate information about our products, services, and policies to customers. - Assist customers in resolving issues, complaints, and escalations in a timely manner. - Ensure customer satisfaction by delivering...