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Customer Service Executive

8 months ago

Noida, India Softpath Consulting Full time

Hiring for a leading FMCG/ Retail based company

Job Title
- **Customer Service Executive**
**Job location
- New Delhi, Okhla**
Work Experience
- **Minimum 1-2 years’ relevant experience role**
**CTC**:

- up to 30 k
Min. Education
- **Graduate**

Job Objective
- He would be r**esponsible for Employee services - over Phone Calls, mails & Query resolution of distributors at PAN India level.**

Job Description
- Key Responsibilities would be:

- To handle Distributor **calls & queries and resolve complaints through Phone**

To Listen the all **queries with patience and politeness to understand the depth**
**of issue**

To Follow-up with **Branches & other departments till the resolution**

To Make **Outbound Calls**

To Work on E-mails on a regular basis

To Ensure satisfaction of distributors/customers

Make Entry of required data

Any other relevant duties that arise from time to time

**Technical/Functional Competencies**:
Good **Communication skills in English & Hindi**

Good Mail **writing skill**

Strong **phone and verbal communication skills along with active listening**

Familiarity **with CRM systems and practices**

Customer **focus and adaptability to different personality types**

Should be well versed with **MS Office suite (MS Word, PowerPoint & excel)**

**Job Types**: Full-time, Permanent

**Salary**: ₹14,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Morning shift

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**

+91 8750040317