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Front Office Assistant

6 months ago

Hyderabad, India bluboy entertainments pvt ltd Full time

**Job Title**
- Front Office Executive

**Location**
- Hyderabad

**Description**

A front office executive, also known as a front desk officer or receptionist, plays a crucial role in the overall functioning of an organization. Their primary responsibility is to provide excellent customer service and manage the front desk area efficiently. While specific duties may vary depending on the industry and organization, here is a general job description for a front office executive:
**Roles and responsibilities**
- Respond to customer inquiries and provide information about products and services.
- Identify and escalate priority issues or complex cases to the appropriate department.
- Maintain high level of professionalism and always provide excellent customer service. Keep accurate records of customer interactions and transactions.
- Provide product knowledge and guidance to customers to enhance their overall experience. Collaborate with cross-functional teams to ensure prompt and effective resolution of customer concerns.
- Follow up with customers to ensure their satisfaction and address any additional needs or questions. Stay updated on product features, policies, and procedures to provide accurate and up-to-date information to customers.
- Identify opportunities to improve customer support processes and suggest enhancements to management.

**Requirements**:

- Graduation
- Languages:

- English (must)
- Telugu/Hindi/Malayalam/Tamil/Kannada/Odissi
- Any prior experience in Customer Support stream is an added advantage.

**Mandatory Skills**:

- Must have good communication skills.
- Must have good level of patience to deal with all varieties of customers.
- Must have thorough understanding of the product and services offered by the company.
- Must quickly learn and adopt to new changes in the products and services

**Salary**: Up to ₹15,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 8187811234