Sales Operations

3 weeks ago


Ghaziabad Uttar Pradesh, India JB Enterprises Full time

**Purpose**:
**Female Only Apply**

As a Sales Operations Manager, you will be responsible for managing the post-sales processes and ensuring a seamless experience for our customers. This role requires a strong blend of operational expertise, customer-centric mindset, and strategic thinking to effectively manage post-sales activities and support ongoing customer relationships.

**Responsibilities**:

- Analyse and streamline post-sales processes, including order fulfilment, delivery, installation, and support services.
- Review and oversee the daily dispatch plan.
- Coordinate with customers, PPC (Production Planning and Control), Production, and Sales teams.
- Identify areas for improvement and implement initiatives to enhance operational efficiency and customer satisfaction.
- Oversee the provision of after-sales support and services, ensuring prompt responses to customer inquiries and requests.
- Manage post-sales data and analytics to track customer satisfaction, retention rates, and post-sales performance metrics.
- Analyse data to identify gaps in sales, dispatch plans, orders, and returnable packaging materials.
- Handling New Customers (Domestic & International)
- Handle difficult customer situations with professionalism and effectiveness.
- Handling New Customers (Domestic & International)
- Train sales representatives to improve their skills and knowledge related to post-sales processes.

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 5 years (preferred)

Work Location: In person

**Speak with the employer**
+91 8860273999


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