Customer Support
2 weeks ago
Job Posted On
21-02-2024 18:57:35
Experience Required
1 - 2 years
Location
- Chennai, Tamil Nadu, India (CHN)
Job Summary
Job Description: Service Desk Engineer (preferred)
Roles & Responsibilities:
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Meet personal/team qualitative and quantitative targets
Primary skills (preferred)
- Psychology graduate
- Previous experience in a customer support role
- Strong phone and verbal communication skills along with active listening
- Ability to empathize with the customer
- Track record of over-achieving quota
- Ability to multi-task, set priorities and manage time effectively
Secondary skills (preferred)
- Knowledge of MS Office products (word, excel, PowerPoint, Outlook)
Desirable Skills
Psychology graduation should be preferable.
Behavioral / Soft Skills
Absolutely top notch in communication, customer handling and articulation skills.
Additional Information:
Psychology graduate with good communication skills.
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