Customer Support Representative
3 weeks ago
**Job Summary**:
As a Customer Support Representative, you will be the primary point of contact for customers who have inquiries or issues related to a company's products or services. You will provide timely and effective support by answering questions, resolving problems, and maintaining positive relationships with customers.
**Key Responsibilities**:
- Resolve customer issues and complaints to ensure customer satisfaction
- Maintain accurate records of customer interactions and transactions
- Escalate customer concerns to the appropriate department as needed
- Continuously strive to improve customer satisfaction and reduce customer churn
- Maintain knowledge of products and services offered by Log2Base2
**Qualifications**:
- Any Bachelor's degree
- Maximum 1-3 years of customer support experience, preferably in a fast-paced environment
- Strong English communication skills, both verbal and written, with the ability to convey complex information clearly and concisely
- Excellent problem-solving and critical-thinking skills, with the ability to identify issues and provide effective solutions
- Good organizational and time management skills, with the ability to prioritize tasks and meet deadlines
- Strong attention to detail and accuracy, with the ability to multitask in a fast-paced environment
- A positive attitude and a strong commitment to customer satisfaction
- Ability to work independently or as part of a team, with a willingness to learn and adapt to changes in the work environment
**Note**: WFH is not available.
**Job Types**: Full-time, Permanent
Pay: ₹120,000.00 - ₹240,000.00 per year
Schedule:
- Day shift
**Experience**:
- Customer service: 1 year (required)
**Location**:
- Chennai, Tamil Nadu (preferred)
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