Customer Support
2 weeks ago
**Roles & Responsibilities**
- Responsible for handling calls and chat and providing customer support,
- Identify and relate with various customer needs and scenarios,
- Conduct issue identification and problem-solving meeting customer needs and satisfaction,
- Provide customers with cutting-edge service in a friendly, confident, and knowledgeable manner either through Calls or Chats,
- Conduct data entry, documentation, and case management,
- Work and partner with others within a team-based environment,
- Achieve and maintain required metrics and goals,
- Adhere to company policies and procedures as described on the HR Handbook,
**Job Types**: Full-time, Permanent
**Salary**: ₹250,000.00 per year
Schedule:
- Fixed shift
- Monday to Friday
- Rotational shift
Ability to Relocate:
- Coimbatore, Tamil Nadu: Relocate before starting work (required)
Work Location: In person
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