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Helpdesk Executive
5 months ago
**Help Desk Job Responsibilities**:
Experience in working with ITSM tool (ManageEngine preferrable)
should be able to identify Incident and Service Request
taking ownership for closure of ticket
understanding of ticket flow
able to handle high priority tickets.
Basic understanding of Azure cloud (optional)
clear understanding of SLA
able to work with Reports like, SLA, tickets overview.
**Help Desk Qualifications / Skills**:
Verbal and Written communication
Phone skills
Customer service
Quality focus
**Job Types**: Full-time, Regular / Permanent
Pay: ₹300,000.00 - ₹400,000.00 per year
**Benefits**:
- Health insurance
- Work from home
Day range:
- Monday to Friday
Shift:
- Day shift
- Rotational shift
Ability to commute/relocate:
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
**Language**:
- English (preferred)