Customer Support Executive

7 months ago

Noida, India Horizonmeditech .Pvt.Ltd. Full time

**Job Summary**: The Technical Support Specialist provides assistance and support to end-users and internal teams for various technical issues and inquiries. This role involves troubleshooting, problem-solving, and ensuring that technology-related problems are resolved promptly and efficiently.

**Key Responsibilities**:
Offer exceptional customer service and ensure a positive user experience.

**Technical Troubleshooting**:Diagnose and resolve hardware, software, and network-related problems.
Troubleshoot issues with computers, peripherals, and other IT equipment.

**Software Support**:Assist users with software installation, configuration, and usage.
Collaborate with software vendors for issue resolution when necessary.

**Hardware Support**:Install, configure, and maintain computer hardware, peripherals, and network devices.
Perform routine maintenance and upgrades on IT equipment.

**Documentation**:Create and maintain user documentation, knowledge base articles, and troubleshooting guides.
Document support interactions and solutions for future reference.

**Remote Support**:Provide remote assistance to users for off-site troubleshooting and issue resolution.
Utilize remote support tools to facilitate the process.

**Escalation**:Escalate complex technical issues to higher-level support or relevant IT teams when necessary.
Collaborate with team members to resolve challenging problems.

**Training and Education**:Conduct training sessions or workshops for end-users to enhance their technical skills and knowledge.
Keep up-to-date with new technologies and IT trends.

**Security Compliance**:Ensure compliance with IT security policies and protocols.
Assist with security-related tasks, such as access control and virus/malware detection.

**Qualifications**:

- High school diploma or equivalent; bachelor's degree in a relevant field is a plus.
- Proven experience in a technical support or IT helpdesk role.
- Strong knowledge of computer hardware, software, and operating systems.
- Proficiency in troubleshooting and problem-solving.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.

**Working Conditions**:

- This role may require occasional evening or weekend work to accommodate user needs.
- May involve working in an office environment or providing remote support from a designated location.

This job description is a general guideline for a Technical Support Specialist position and can vary based on the specific requirements of the organisation and the level of technical expertise needed. The responsibilities may also evolve as technology and the organisation's needs change.

**Salary**: ₹12,000.00 - ₹30,000.00 per month

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9654192767

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