International Voice Support
6 months ago
_**Must HAVE (INTERNATIONAL Voice Support) - DESKTOP, AD, Windows Server, O365**_
**Responsibilities**
- Technical Support/Service helpdesk/IT Helpdesk experience with the **US, EMEA, and Australia clients/Customers**
**- Expertise on Active Directory**
- **Microsoft 365 Apps Installation, Configuration and Troubleshooting**
- **Desktop connectivity troubleshooting**
- Printer installation and support
**- Client VPN installation and support**
Active Directory user management and troubleshooting
- **Hands-on experience on user Active directory administration & management**
- Hands-on experience with user Office 365 administration & management
- Advance knowledge of Windows 10 diagnosis and troubleshooting
**- Advance knowledge of Windows server roles i.e., AD, FNP, DHCP, DNS, RDS**
- **Advanced knowledge of Application support and troubleshooting**
- Good understanding of Azure
- **Windows networking basics and management i.e., Firewalls, Switches, ISP,**
**- Understanding of Backups**
**- Understanding of VMware and Hyper-V**
**- Root Cause Analysis and Incident Analysis/Trending**
**Skills**
- Effective interpersonal skills and relationship-building skills
- Strong written and oral communication skills (Must have)
- Strong analytical and problem-solving abilities, with keen attention to detail
- Must be a team player but should also understand the importance of individual contributions.
- Self-motivated and directed, able to effectively prioritize and execute tasks in a high
- pressure environment.
- Must be flexible to work any shift in a 24/7 operation including night shifts.
- The work location will be decided by the Organization depending upon the business requirement.
**Job Types**: Full-time, Permanent
**Salary**: ₹500,000.00 - ₹1,000,000.00 per year
**Benefits**:
- Commuter assistance
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Night shift
- Rotational shift
- UK shift
- US shift
Supplemental pay types:
- Performance bonus
- Shift allowance
- Yearly bonus
Application Question(s):
- Do you have expertise in Active Directory?
**Experience**:
- total work: 2 years (required)
- Desktop support: 2 years (required)
- Office 365: 2 years (required)
Ability to Commute:
- Noida, Noida, Uttar Pradesh (required)
Ability to Relocate:
- Noida, Noida, Uttar Pradesh: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 7018508830
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