Implementation Support Rep

2 weeks ago

Hyderabad Telangana, India CDK Global Full time

**Level: L11/ L12 (Implementation Support Rep / Specialist)**

**Team**: Professional Services - **Modern Retail Suite**

**Shift Time**: Flexible for all shifts - including weekend working (**_if required)._**:
**Job Overview**:The individual would be involved in installing and setting up the Modern Retail Suite for the dealership. As part of the product install team there would be a high degree of involvement with Product and Technology teams and with onsite partners. The role directly impacts customers and would require a customer focused mindset with a high standard for quality, troubleshooting and attention to detail. Training and support would be provided for the task and role.**:
**Job Responsibilities and Duties**:

- ** Analyze the workbook install the product as per specifications.**:

- **Gain clarifications as required to ensure a 100% quality.**:

- ** Connect with stakeholders for clarifications on a regular basis to ensure quality standards are met.**:

- ** Adhere to the prescribed service level agreement as defined by the business.**:

- ** Build and update documentation for the process.**:

- ** Adopt a mindset of continuous learning of the industry, technology, and process along with other areas of interest.**:

- ** Remain flexible for shift work and occasional work over weekends to meet deadlines.**:

- ** Gain domain knowledge of the industry.**:
**Qualifications**:

- ** A working knowledge **Excel**, **SQL queries** and **SQL server scripting**.**:

- ** An excellent level of **English communication.**:

- ** Bachelors in technology / IT / Computer Science.**:
**Personal Characteristics**:

- ** Individuals who are curious by nature and solution focused would be best suited for the role.**:

- ** Strong logical and analytical capabilities with an attention to detail.**:
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

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