Product Support Rep II

1 month ago

Hyderabad, India IGT Full time
IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit  Job Tasks and ResponsibilitiesEnsure Tickets and Player Emails are handled within SLA’sL1 Tech Support experience is PreferredResearch required information using available resourcesManage and resolve customer complaintsProvide customers with product and service information via email and live chatIdentify and escalate priority issuesRoute calls to appropriate resourceFollow up on ticketsDocument information according to standard operating proceduresFlexible to work in 24/7 shiftsQualifications

Education and ExperienceBachelor’s degree or equivalent (Btech Preferred)proficient in MS officeEnglish language proficiency- Expert LevelKnowledge of customer service principles and practicesSome experience in a customer service environmentKey CompetenciesExcellent verbal and written communication skillslistening skillsProblem analysis and problem solvingCustomer service orientationOrganizational skillsAttention to detailJudgmentAdaptabilityTeamworkStress toleranceResilience

#LI-SA1Keys to Success

• Building collaborative relationships• Decision making• Drive results• Foster innovation• Personal energy• Self-leadership

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.

IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming.

For more information, please visit

  • Product Support Rep II

    4 weeks ago

    Hyderabad, India IGT Full time

    ResponsibilitiesEnsure Tickets, Player Emails and Player Chats are handled within SLA’sL1 Tech Support experience is PreferredResearch required information using available resourcesManage and resolve customer complaintsProvide customers with product and service information via email and live chatIdentify and escalate priority issuesRoute calls to...

  • Product Support Rep Ii

    1 month ago

    Hyderabad, India IGT Full time

    Location: Hyderabad, IN, 500 081- Requisition ID: 13283**Responsibilities**: **Main Job Tasks and Responsibilities** - Ensure Tickets are handled within SLA’s - L1 Tech Support experience is Preferred - Knowledge of Monitoring Tools like Nagios, ELK, Op5, Grafana is preferred - Basic Linux skills. - Research required information using available resources -...

  • Product Support Rep Ii

    16 hours ago

    Hyderabad, India IGT Full time

    Location: Hyderabad, IN, 500 081- Requisition ID: 12718**Responsibilities**: **Main Job Tasks and Responsibilities** - Ensure Tickets are handled within SLA’s - L1 Tech Support experience is Preferred - Knowledge of Monitoring Tools like Nagios, ELK, Op5, Grafana is preferred - Basic Linux skills. - Research required information using available resources -...

  • Product Support Rep Ii

    2 months ago

    Hyderabad, Telangana, India IGT Full time

    Location: Hyderabad, IN, 500 081- Requisition ID: 14974**Responsibilities**: - Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities. - Documents customer information and recurring technical issues to support product quality programs and product...

  • Product Support Rep II

    4 weeks ago

    hyderabad, India IGT Full time

    Responsibilities Ensure Tickets, Player Emails and Player Chats are handled within SLA’s L1 Tech Support experience is Preferred Research required information using available resources Manage and resolve customer complaints Provide customers with product and service information via email and live chat Identify and...

  • Product Support Rep II

    1 month ago

    hyderabad, India IGT Full time

    Responsibilities Ensure Tickets, Player Emails and Player Chats are handled within SLA’s L1 Tech Support experience is Preferred Research required information using available resources Manage and resolve customer complaints Provide customers with product and service information via email and live chat Identify and...

  • Product Support Rep II

    4 weeks ago

    Hyderabad, India IGT Full time

    Responsibilities Ensure Tickets, Player Emails and Player Chats are handled within SLA’s L1 Tech Support experience is Preferred Research required information using available resources Manage and resolve customer complaints Provide customers with product and service information via email and live chat Identify and escalate...

  • Product Support Rep II

    1 month ago

    Hyderabad, India IGT Full time

    Responsibilities Ensure Tickets, Player Emails and Player Chats are handled within SLA’s L1 Tech Support experience is Preferred Research required information using available resources Manage and resolve customer complaints Provide customers with product and service information via email and live chat Identify and escalate...

  • Implementation Support Rep

    1 month ago

    Hyderabad, Telangana, India CDK Global Full time

    **Level: L11/ L12 (Implementation Support Rep / Specialist)** **Team**: Professional Services - **Modern Retail Suite** **Shift Time**: Flexible for all shifts - including weekend working (**_if required)._**: **Job Overview**:The individual would be involved in installing and setting up the Modern Retail Suite for the dealership. As part of the product...

  • Product Support Rep II

    4 weeks ago

    Hyderabad, India IGT Full time

    IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and...

  • Product Support Rep II

    4 weeks ago

    Hyderabad, India IGT Full time

    IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and...

  • Product Support Rep Ii

    1 week ago

    Hyderabad, India IGT Full time

    Location: Hyderabad, IN, 500 081- Requisition ID: 14017**Responsibilities**: **Main Job Tasks and Responsibilities** - L1 Tech Support experience is Preferred - Research required information using available resources - Manage and resolve customer complaints - Identify and escalate priority issues - Route calls to appropriate resource - Follow up on tickets -...

  • Product Support Rep Ii

    1 month ago

    Hyderabad, Telangana, India IGT Full time

    Location: Hyderabad, IN, 500 081- Requisition ID: 14905**Responsibilities**: **Main Job Tasks and Responsibilities** - L1 Tech Support experience is Preferred - Research required information using available resources - Manage and resolve customer complaints - Identify and escalate priority issues - Route calls to appropriate resource - Follow up on tickets -...

  • Product Support Rep Ii

    1 month ago

    Hyderabad, Telangana, India IGT Full time

    Location: Hyderabad, IN, 500 081- Requisition ID: 14980**Responsibilities**: **Main Job Tasks and Responsibilities** - L1 Tech Support experience is Preferred - Research required information using available resources - Manage and resolve customer complaints - Identify and escalate priority issues - Route calls to appropriate resource - Follow up on tickets -...

  • Developer Analyst II

    2 months ago

    Hyderabad, India RealPage, Inc. Full time

    SUMMARYThe Developer Analyst contributes specialized business and technical knowledge in multiple application development efforts. Principle responsibility will be to provide analytical and technical support for RealPage’s applications in a research and development capacity. The ideal candidate will utilize industry experience to support RealPage...

  • Developer Analyst II

    2 months ago

    hyderabad, India RealPage, Inc. Full time

    SUMMARY The Developer Analyst contributes specialized business and technical knowledge in multiple application development efforts. Principle responsibility will be to provide analytical and technical support for RealPage’s applications in a research and development capacity. The ideal candidate will utilize industry experience to support RealPage...

  • Developer Analyst II

    2 months ago

    Hyderabad, India RealPage, Inc. Full time

    SUMMARY The Developer Analyst contributes specialized business and technical knowledge in multiple application development efforts. Principle responsibility will be to provide analytical and technical support for RealPage’s applications in a research and development capacity. The ideal candidate will utilize industry experience to support RealPage...

  • Product Support Rep I

    4 weeks ago

    Hyderabad, India IGT Full time

    Responsibilities The Product Support Representative responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Interpersonal skills and technical product knowledge and expertise...

  • Product Support Rep I

    1 week ago

    Hyderabad, India IGT Full time

    Responsibilities The Product Support Representative responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Interpersonal skills and technical product knowledge and expertise...

  • Product Support Rep I

    3 weeks ago

    Hyderabad, India IGT Full time

    IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and...