Application Support

5 months ago


Bengaluru, India Volvo Group Full time

India

**Position Description**

**Do you want to be part of a global organisation leading the development of the**

**Volvo Group’s connected services and solutions? For us “connected for efficiency, sustainability and safety” is much more than a tag-line. If this sounds interesting to you, keep on reading**

At Volvo Group Connected Solutions we work at the forefront of connectivity with data from over
1 000 000 Volvo Group customer assets. Together with customers, partners and the Volvo Group we create real value, not only for our customers but also for society at large.

**This is us, your new colleagues**

As you can imagine, keeping track of over 1 000 000 connected customer assets rolling around the world is indeed a challenge. Now ponder, that vehicles in a few years will be autonomous - and you’ve got the challenge of your life. Our Technology team manages the development and maintenance of our global connectivity platform - and your experience is needed.

**The role**
- Monitor VGCS Applications and Solution services.
- Register and diagnose every call/mail in case management tool by following predefined policies and procedures
- Be responsible for effectively and efficiently managing the relationship with end users
- Follow defined escalation path for unresolved issues
- Take necessary actions to expedite the resolution process
- Provide or communicate the appropriate solution to the customer in a timely manner
- Adhere to predefines SLAs

**Your profile**
- Bachelor’s degree in computer science or related field
- Excellent spoken and written skill in English
- 0-2 years of Technical Support/Application support experience
- Working knowledge on executing/writing basic SQL queries
- Basic programming skills in any technology
- Open to work in shifts - 24x7
- Excellent communication, phone etiquettes and interpersonal skills
- Self-initiative, pro-active, hardworking, good attitude and be a team player

**What can we offer you?**

Our main hub and headquarter is in Lindholmen Science Park in Gothenburg, a vibrant area that lives and breathes new technology like IoT, autonomous driving, electro mobility and digitalization
_._

**Welcome to the heart of connectivity at Volvo Group Connected Solutions**

**Application Support - Volvo Group Connected Solutions**

**Do you want to be part of a global organisation leading the development of the**

**Volvo Group’s connected services and solutions? For us “connected for efficiency, sustainability and safety” is much more than a tag-line. If this sounds interesting to you, keep on reading**

At Volvo Group Connected Solutions we work at the forefront of connectivity with data from over
1 000 000 Volvo Group customer assets. Together with customers, partners and the Volvo Group we create real value, not only for our customers but also for society at large.

**This is us, your new colleagues**

As you can imagine, keeping track of over 1 000 000 connected customer assets rolling around the world is indeed a challenge. Now ponder, that vehicles in a few years will be autonomous - and you’ve got the challenge of your life. Our Technology team manages the development and maintenance of our global connectivity platform - and your experience is needed.

**The role**
- Monitor VGCS Applications and Solution services.
- Register and diagnose every call/mail in case management tool by following predefined policies and procedures
- Be responsible for effectively and efficiently managing the relationship with end users
- Follow defined escalation path for unresolved issues
- Take necessary actions to expedite the resolution process
- Provide or communicate the appropriate solution to the customer in a timely manner
- Adhere to predefines SLAs

**Your profile**
- Bachelor’s degree in computer science or related field
- Excellent spoken and written skill in English
- 0-2 years of Technical Support/Application support experience
- Working knowledge on executing/writing basic SQL queries
- Basic programming skills in any technology
- Open to work in shifts - 24x7
- Excellent communication, phone etiquettes and interpersonal skills
- Self-initiative, pro-active, hardworking, good attitude and be a team player

**What can we offer you?**

Our main hub and headquarter is in Lindholmen Science Park in Gothenburg, a vibrant area that lives and breathes new technology like IoT, autonomous driving, electro mobility and digitalization
_._

**Welcome to the heart of connectivity at Volvo Group Connected Solutions**

**About us**

**Volvo Group Connected Solutions** is a global organization that leads the development of Volvo’s connected services and solutions of tomorrow. We work at the forefront of connectivity by collecting and analyzing data from over 1 400 000 Volvo customer assets. The organization is set-up to deliver competitive offerings, shorten time to market and provide an arena for new service innovations together with customers, partners and t


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