Application Support

5 months ago

Bengaluru, India Piramal Swasthya Management and Research Institute Full time

Feild Support Executive
**Location**:
Karnataka

**Band/Grade**:
1A

**Department**:
IT

**Last updated on**:
**Degree of Travel required to**:
20%( As Required)
Purpose of Job

**Key stakeholders**

**External**

**Internal**
- GoK

Piramal Swasthya

**Reporting structure**

**Role directly reports to**

**Positions that report into this role**
- Project Manager
- None

**Essential Qualifications**

Bachelor's Degree in Computer Science/Information Technology or equivalent

**Essential Experience**
- Fresher’s or 1 Year experience in Application support role

**Essential Skills**
- Eye to detail and good communication skill
- Ability to work both independently and as part of a team
- Work Experience in Primary Health Facility(SC, PHC and HWC)

**Decision Making Control**

No

**Values**

**Knowledge**
- Expertise - we strive for a deeper understanding of our domain
- Innovation - we aspire to do things creatively

**Action**
- Entrepreneurship - we are empowered to act decisively and create value
- Integrity - we are consistent in our thoughts, speech and action

**Care**
- Trusteeship - we protect the interests of our customers, community, employees, partners and shareholders
- Humility - we aspire to be the best, yet strive to be humble
- Responsible to drive all technical and functional issues towards closure
- Handling all issue at HWC’s Team
- Package install, upgrades in different environments.
- Ensuring that client systems are fully operational, and any loss of service is restored in a timely and efficient manner
- Capacity Building of ASHA’s and Staff at HWC’s
- Addressing the Issues at HWC’s and Escalate Application issues to L2 Team
- Day to Day Monitoring the Field activity
- Provide Service and Support to HWC facility
- Daily Report to PM on the Activities & challenges if Any
- Supervise the work of staffs
- Ensure to keep up to date inventory and stock register of all the stores and equipment supplied
- Spreading Awareness among the community about HWC and Services
- Coordinate with Field staff and L2 Team on regular basis to up keep the Application
- Tracking and maintain of all the issue reported at the HWC centers
- Provide training on Application to HWC staff
- Provide Regular trainings to the team
- Excellent analytical and problem-solving skills
- Flexibility - responsibilities may require occasional evening and weekend work

**Salary**: ₹180,000.00 - ₹240,000.00 per year

Ability to commute/relocate:

- Bengaluru Rural, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 08310106023

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