Applications Support Engineer
2 months ago
Key Responsibilities :
- Application Support : Provide technical support for enterprise applications, resolving issues and ensuring smooth operation.
- Incident Management : Respond to and resolve incidents, service requests, and technical issues related to applications within the agreed SLAs.
- Root Cause Analysis : Conduct root cause analysis for recurring issues and implement solutions to prevent future occurrences.
- Collaboration : Work closely with development, infrastructure, and QA teams to address application-related issues and implement fixes or enhancements.
- Monitoring : Monitor application performance, availability, and stability, proactively identifying and resolving potential issues.
- User Training and Support : Assist end-users with application-related queries and provide training to enhance their understanding and usage of the applications.
- Documentation : Maintain accurate and up-to-date documentation for application configurations, troubleshooting procedures, and issue resolutions.
- Continuous Improvement : Identify areas for improvement in application support processes and contribute to enhancing overall support quality.
Skills Required :
- Technical Proficiency : Strong knowledge of application support processes, with experience in troubleshooting and resolving technical issues.
- Problem-Solving : Excellent analytical and problem-solving skills to address complex technical issues.
- Communication : Strong communication skills for interacting with users, technical teams, and stakeholders.
- Attention to Detail : High level of accuracy in documenting issues and resolutions.
- Time Management : Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Benefits :
- Competitive salary package
- Opportunity to work in a dynamic and fast-growing tech environment
- Professional growth and development opportunities
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