Application Support Specialist
3 weeks ago
Job Title: Technical Support Engineer for Software Applications
Job Summary:
We are seeking a skilled Technical Support Engineer for Software Applications to enhance software application performance and user experience at MNR Solutions. The ideal candidate will have 2 to 7 years of experience in providing technical support for software applications, ensuring smooth and efficient operations for end-users.
Main Responsibilities:
- Application Support: Provide technical support and troubleshooting for software applications, addressing and resolving user issues in a timely manner.
- Incident Management: Monitor, track, and document incidents and service requests, ensuring they are resolved within agreed service levels.
- Problem Resolution: Analyze and identify root causes of application issues, working closely with development and QA teams to implement fixes.
- User Training: Assist in training end-users on application functionalities and best practices to enhance user experience.
- System Monitoring: Continuously monitor application performance and availability, proactively identifying and addressing potential issues.
- Documentation: Maintain and update support documentation, including troubleshooting guides, FAQs, and system configurations.
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