Customer Support Executive

4 months ago

Hyderabad, India Live Keeping Full time

**Customer Support Executive**

Live keeping - Noida, Uttar Pradesh, India (On-site)

**About Livekeeping**

Backed By IndiaMART InterMESH, Livekeeping offers a SAAS platform for 10k+ customers to access their Tally accounting data on mobile. Real time visibility of accounting data like revenue growth, profitability, cash flow management, etc. is a critical yet underserved problem faced by Indian Businesses. Livekeeping has been able to validate an innovative SaaS based solution to this problem.

**About IndiaMart**

IndiaMART is India’s largest online B2B marketplace, connecting buyers with suppliers. With 60% market share of the online B2B Classified space in India, the channel focuses on providing a platform to Small & Medium Enterprises (SMEs), large enterprises as well as individuals. Founded in 1999, the company’s mission is ‘to make doing business easy’ and is trusted with 149 million buyers, 7 million sellers, and has 83 million products & services on its platform leading to ~23 million unique business enquiries every month. During FY 22, company had consolidated revenue of INR 753 Crores and profit after tax of INR 298 Crores.

**Position Description**

We are looking for a dynamic retention specialist to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain their business.

**Responsibilities**:

- Communicating with customers and sales representatives.
- Analyzing customer behavior.
- Gathering information about customer complaints.
- Developing aggressive retention strategies based on customer feedback.
- Negotiating with customers to renew contracts and retain business.
- Meeting with the sales team to propose customer retention solutions.
- Writing and presenting customer behavior reports.
- Building positive relationships with customers and business associates.

**Requirements**:

- Bachelor's degree in sales, marketing, or related field.
- 1+ years’ experience in customer support or similar role.
- Excellent customer service skills.
- Strong conflict resolution skills.
- In-depth knowledge of sales and marketing software.
- Ability to remain calm and professional in stressful situations.
- Advanced communication and interpersonal skills.
- Empathy and patience.
- Advanced organizational skills.

**Job Types**: Full-time, Permanent

**Salary**: From ₹250,000.00 per year

**Benefits**:

- Food provided
- Health insurance

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your 10th Percentage?
- What is your 12th Percentage?
- What is your Graduation Percentage?
- What is your Total Experience?
- What is your Relevant Experience?
- How many years of Experience You Are Having in Sales?
- What is your Current CTC?
- What is your Expected CTC?
- What is your Notice Period?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

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