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Customer Support Executive

2 months ago

Hyderabad, India Vintron Full time

Job Title : Customer Support Executive

Company : Vintron

Email :

Location : Hyderabad (Onsite)


About Us :

Vintron is an innovative consumer electronics company focused on wearable devices and future technology products. As an Indian brand dedicated to delivering high-quality, cutting-edge products to customers, we pride ourselves on providing exceptional customer service. We are looking for a dedicated Customer Support Executive to join our team and help us ensure a seamless experience for our customers.


Role Overview :

We are seeking a Customer Support Executive who is passionate about delivering excellent customer service and providing solutions to our customers. The ideal candidate will have strong communication skills, a customer-centric mindset, and experience handling customer inquiries, complaints, and support requests across multiple channels. This role involves managing customer interactions and ensuring satisfaction while working closely with other departments to address customer needs.


Key Responsibilities :

  • Respond to customer inquiries and support requests via phone, email, chat, and social media in a professional and timely manner.
  • Provide accurate information about products, services, order status, and promotions to customers.
  • Resolve customer complaints and issues by identifying the root cause and providing effective solutions, escalating to higher management when necessary.
  • Maintain detailed records of customer interactions, transactions, feedback, and actions taken using CRM systems.
  • Collaborate with the sales, marketing, and technical teams to ensure customer satisfaction and address product-related queries.
  • Identify opportunities to improve customer support processes and suggest enhancements to improve the customer experience.
  • Assist customers with after-sales services, including warranty claims, product exchanges, and returns.
  • Proactively engage with customers to gather feedback and insights, contributing to continuous improvement of products and services.


Qualifications :

  • Bachelor’s degree in any discipline; a degree in Business, Marketing, or Communications is a plus.
  • 1-3 years of experience in customer support, call center, or a similar role, preferably in consumer electronics or technology products.
  • Excellent verbal and written communication skills in English (knowledge of additional languages is a plus).
  • Strong problem-solving skills and the ability to handle challenging situations with patience and professionalism.
  • Experience with CRM software and customer support tools is highly desirable.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • A customer-centric attitude with a passion for delivering outstanding service.


Benefits :

  • Competitive salary with performance-based incentives.
  • Opportunities for career growth and professional development within a growing company.
  • A positive and collaborative work environment.
  • Exposure to innovative products and future technology in the consumer electronics industry.


How to Apply :

Interested candidates are invited to send their updated resumes and a cover letter detailing their relevant experience to with the subject line "Application for Customer Support Executive - Vintron."


  • Join Vintron and be a part of a team dedicated to providing exceptional customer experiences and driving innovation in the wearable technology space