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Customer Service

1 month ago

Gurgaon, India Contrista Private Limited Full time

1. Key Role To provide exceptional customer service to customers through inbound/outbound 2. Grade/ Designation CSE 3. Key Relationships (Reporting to/ Team description/ Peer group) ' Reporting to Team Leader 4. Roles & responsibilitiesHandle inbound calls for customers of a premium clientIdentify the needs of customers, resolve issues and provide solutions.Ensure you follow the customer service script provided by the company for uniformity.Maintain good customer relations.Meet personal targets and work towards meeting team targets.Maintain records of the conversations with the customer and analyse the data. 5. Requirements and competenciesVoice Versant 5clearedGraduateFresher/ExperiencedStrong multitasking, time management, and target achieving skills.Good communication and listening skills with good command over the English language. 6. Recommended Industry BPO, Cab service is not available

**Job Types**: Fresher, Full-time

**Salary**: ₹11,999.52 - ₹25,000.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Shift allowance

Ability to commute/relocate:

- Sector 18, Gurgaon - 122015, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Language**:

- English (required)

**Speak with the employer**
+91 8617031879