Customer Service

6 days ago

Gurgaon, India THR Consultants Full time

Paisa bazaar was India's largest digital consumer credit marketplace with a 51.4% market share, based on disbursals in 2020, as per Frost & Sullivan. More than 21 million unique Consumers have accessed their credit score from Paisa bazaar as of March 31, 2021.Paisabazaar works with large banks, NBFCs and fintech lenders who offer a wide choice of products on our platform.

Paisa bazaar aims to make personal finance decisions easy, transparent and convenient for India. Through technology and data innovations, along with a lot of hard work, we intend to make comple decisions simple for you. Today, we are proud to be a strong and popular consumer finance brand.

**Job description**
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Solving quires of financial Products/Loans to the leads given by the company.
- Assisting customers in sale of a range of financial products on phone.
- Role entails working only in Day shift.
- Fully responsible for meeting and eceeding targets as assigned periodically.
- Reaching productivity that meets job standards, while working with speed and accuracy.
- Fleible, able to shift priorities to accommodate changing demands.
- Ensure no losses or errors occurred while assisting customers.
- Work towards ensuring zero cases of mis-selling / fraud in the processes.
- Responding in a timely and effective manner to all internal communication.
- Adheres to and supports company policies and practices.
- Fleible to work in 6 days, roster off environment.
- Should be able to converse in English and Hindi efficiently
- Good selling and negotiations skills
- Under Graduate/ Graduate/ Post Graduate
- Minimum 0 to 1 year eperience in working in the areas of Sales
- Should be able to converse in English and Hindi efficiently
- Good selling and negotiations skills

**Remuneration/Perks and Benefits**:2.4LPA to 3.6 LPA +Unlimited incentives

**Fresher can also apply.**

**Best of Luck**
- Role:_Customer Service
- Salary:_ 2,25,000 - 3,50,000 P.A.
- Industry:_BPO / Call Centre
- Functional Area:_Customer Success, Service & Operations
- Role Category:_Customer Success, Service & Operations - Other
- Employment Type:_Full Time, Permanent
- Key Skills
- Customer Service
- bpoUpsellCross SellingMBA financeTelesalesKPOBpo Non VoiceMarketingCustomer RelationshipCustomer SupportSalesCSEOutbound SalesClient ServicingClient RetentiondayshiftCustomer CareDomestic CallingBusiness DevelopmentClient Relationship
- Skills highlighted with ‘‘ are preferred keyskills

Education
- UG:_Graduation Not Required

**Company Profile**:
THR Consultants

A Leading BSFI Client
- Company Info
- Contact Company:_THR Consultants
- Reference Id:_Paisaa-CRT

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