
Customer Service
5 days ago
100% of production time to be spent logged in on calls or web chat
- Answer calls & chats with an approach to deliver positive customer satisfaction
- Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
- Maintain internal & client defined quality on calls
- Understands and contributes positively in meeting client SLA’s & targets
- Adheres to Customer Service Attendance & Accountability policies
- Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently
- Take complete ownership of self-learning & development
- Ability to interpret and comprehend SOP’s and articulate effectively
- Strong Customer Service Orientation
- Clear and effective verbal & written communication
Excellent comprehension and articulation of client specific plans and provisions
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Customer Service Representative
5 days ago
Gurgaon, India Cubnet Service Full timeResponsibilites: - Provide knowledgeable answers to questions about product, pricing and availability - work with internal departments to meet customer's needs **Qualifications**: - Any Graduate can apply - Freshers to 2 years Experience in Customer Support. - Excellent phone etiquette and excellent verbal, written and interpersonal skills - Ability to...
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Customer Service Representative
2 weeks ago
Gurgaon, India Cubnet Service Full timeCustomer Support Executive CTC- 27k + 2k PLI - Work from office - Any Graduate and freshers can apply - Excellent coms - 5 days working with rotational shifts - *Cab and meal facility - Location - Gurgaon Immediate joiners only. **Job Types**: Full-time, Permanent, Fresher Pay: ₹22,000.00 - ₹27,000.00 per month **Benefits**: - Commuter assistance -...
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Gurgaon, Haryana, India MannuBhai Service Expert Full timeWe re Hiring Customer Care Executive Follow-Up Role Location Gurgaon Haryana- Open Positions 2 Female Candidates Working Days 6 Days a Week - Rotational OffPosition Customer Care Executive CCE - Follow-Up Key Responsibilities - Make follow-up calls to existing and potential customers - Maintain accurate records of calls and update CRM regularly -...
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Customer Service
2 weeks ago
Gurgaon, Haryana, India RBS Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJoin us as a Customer Service & Operations AnalystWe'll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needsYou'll be liaising with customers and businesses to accurately collect information in order to solve their queriesYou'll be able to showcase your knowledge and enthusiasm as you deal...
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Customer Service
5 days ago
Gurgaon, India WSNE Consulting Pvt Ltd Full timeHiring for US Customer Service - Inbound Voice Process Eligibility Criteria - Must be minimum 12th pass. - Must have excellent communication skills. - Must have minimum 1 year of experience in Customer Service Process on papers. - Work Location - Gurgaon - Salary upto 6 Lacs - Shift - US (Night), 5 days working (2 rotational offs) - Cab - Both side free...
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Customer Service
1 day ago
Gurgaon, Haryana, India NatWest Group Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCustomer Service & Operations Analyst in Anti-Money Laundering (9 months) Join us as a Customer Service & Operations Analyst in Anti-Money LaunderingWorking with a supportive and collaborative team, you'll be helping us with anti-money laundering (AML) activities You'll be investigating queries, supporting business processes and procedures, and...
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Customer Support Executive
5 days ago
Gurgaon, India Cubnet Service Full timeResponsibilites: - Provide knowledgeble answers to questions about product, pricing and availability - work with internal departments to meet customer's needs **Qualifications**: - Should be graduate in any domain - Freshers to 2 years Experience in Customer Support. - Excellent phone etiquette and excellent verbal, written and interpersonal skills -...
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Customer Service
2 weeks ago
Gurgaon, Haryana, India RBS Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJoin us as a Customer Service & Operations AnalystThis is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomesYou'll be actively participating in initiatives to improve customer service, processes and proceduresYou'll hone your existing analytical skills and be well positioned to...
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Customer Service
7 days ago
Gurgaon, India Smartmovess Full time**Handle customer complaints, provide appropriate solutions and alternatives within the time limits**; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.= **Job Types**: Full-time, Regular /...
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Customer Service
22 hours ago
Gurgaon, Haryana, India NatWest Group Full time ₹ 15,00,000 - ₹ 25,00,000 per yearCustomer Service & Operations Delivery Manager B7 Join us as a Customer Service & Operations Delivery ManagerTake on a new role, where you'll be developing key projects, working closely with others to deliver strategic platform deployments You'll help to translate business requirements into functional designs, and you'll write business requirements or...