Customer Service

6 hours ago

Gurgaon, Haryana, India NatWest Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Job Description

Join us as a Customer Service & Operations Associate

  • In this customer centric role, well look to you as the first point of contact to provide outstanding service to our customers
  • Joining our Reconciliation & Investigations team, youll be helping the bank to achieve its goals by dealing with all customer queries through to completion
  • Hone your organisational and problem-solving skills, in an environment where were dedicated to your professional development
  • We're offering this role at associate level
What you'll do

As a Customer Service & Operations Associate in Reconciliation & Investigations, youll be providing a proactive service to make sure our customers meet all of their financial arrangements. Youll educate them in the different ways they can bank with us, supporting them in choosing the right service options for their personal needs. In addition, well look to you to support the financial planning business through the production of accurate management information and accounts.

Youll also be:

  • Taking responsibility for the administration and reconciliation of sales figures for all deposit trackers and for the maturity process of deposit trackers, including all reporting and communication to the relevant departments
  • Making sure that early encashment and deceased cases are processed accurately
  • Making sure that all client letters are issued with relevant guidelines and in-line with the terms and conditions of the tracker bonds
  • Dealing with requests relating to tracker bonds and making sure that these are completed in a timely manner and within internal and regulatory guidelines
The skills you'll need

To be successful in this role, youll need experience of working in the financial services industry, coupled with good planning and organisational skills and the ability to deliver to deadlines. Well also expect you to have the ability to work well as part of a team.

Youll also need:

  • Experience in providing a dedicated support to a regulated sales team
  • Good numerical skills, excellent problem-solving skills and the ability to maintain high levels of attention to detail
  • Good knowledge of Microsoft Office, especially Excel
  • An understanding of regulatory requirements and procedures, and technical knowledge of relevant products
  • Knowledge of regulation and compliance, such as data protection, money laundering and financial services authority regulations
  • Detailed knowledge of the financial services product range
Hours

45

Job Posting Closing Date:
12/11/2024

Locations:
Gurugram

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