Customer Services Executive

4 days ago

Gurgaon, India IPA Indus Parking Services Full time

Indus Parking Services (IPS) is an emerging parking enforcement company located in the heart of Gurugram, India. We are a team of focused, determined, and enthusiastic professionals with expertise in managing parking spaces. We can deter unauthorized parking in commercial property, residential areas, and other places. Indus Parking Services takes care of the entire parking enforcement process. We also provide Operation Support to Euro Parking Services.

We are looking for **Customer Service Executive** who handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.

As a **Customer Service Executive **your responsibilities will include:

- Building and maintaining relationships with customers.
- Conducting business reviews to ensure customers are satisfied with their products and services
- Responding to enquiries on our product.
- Letting customers know about other products/add-ons that the company offers in line with the company’s strategy.
- Escalating and resolving areas of concern as raised by customers.
- Carrying out customers satisfaction surveys and reviews.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Proven experience as a Customer Service Executive or a similar role.
- Proven track record of meeting and exceeding targets.
- Graduation in Business Administration, Marketing or a related field.
- Highly organized with close attention to detail.
- A customer-oriented attitude.

The benefits of working as a **Customer Service Executive** will be:

- The employee of the month Bonuses.
- Regular performance review to encourage internal growth.
- Join a friendly and welcoming team.
- Join a rapidly growing company progression in the Job.
- Team Outing - For the last two outings, the company booked an overnight stay in a beautiful location.
- Casual Friday’s; every other Friday we wear casual clothes.
- Weekly team exercises. Join a team who stay enthusiastic.

**Excellent English communication skills, including verbal and written.**

**Salary**: ₹400,000.00 - ₹600,000.00 per year

Schedule:

- Monday to Friday

Work Location: One location

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