Customer Service Executive

4 days ago

Gurgaon, India Lithous Services Pvt Ltd. Full time

Provide patients with exceptional customer service by understanding and advising the patient’s needs
- Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit
- Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust
- Provide patients with comprehensive explanation of insurance benefits
- Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear
- Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames
- Collaborate with doctor(s) and team members to provide seamless patient experience.
- Participate in other office duties as assigned

**About You**
- Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required)
- A proactive approach to problem solving with an entrepreneurial spirit
- Willing to learn about industry, product, and services
- Ability to sell with a desire to meet office goals with a “can do” attitude
- Friendly, caring, and patient-centric person who thrives in a fast-paced environment
- Team player who is willing to collaborate to provide the best patient experience

**Salary**: ₹11,079.84 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Morning shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 7217885210

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