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Process Associate

4 months ago

Gurugram Haryana, India Genpact Full time

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better._
- Responsible for setting up and issuing new policies, processing distributions and researching issues. New business processors are responsible for the policy up to the time it is issued. Distribution processors service the policy once it is in force._
- Has developed niche skills through job-related training and considerable on-the-job experience. Completes work with a limited degree of supervision. Provides informal guidance and support to less experienced team members. Is skilled in a range of processes, procedures and systems to carry out assigned tasks. Uses knowledge of how the team integrates with others to accomplish the team objectives_
- Responsibilities_
- _Collaborate with agents and/or applicants in the process of capturing the necessary information to get an annuity ready to issue._
- _Create data entries necessary to accurately issue policies._
- _Print, assemble, and mail issued policies._
- _Research, evaluate, and resolve policy owner and field force requests._
- _Identify omissions in submitted materials and acquire necessary information to ensure transaction accuracy._
- _Calculate and process necessary distributions._
- _Communicate sensitive policy information and policy service options to policy owners and agents on contractual provisions, statutory regulations, suitability requirements, and other related policy information. Determine effective dates and policy and transaction acceptance requirements._
- Qualifications:_
- Minimum qualifications_
- _Graduation in any stream except BBA, MBA, B.Tech, M.Tech and Technical Graduation & Law_
- _Proven client service/relationship management experience in the insurance (Individual Annuities)_
- _Good English Communication (Both written & verbal)_
- _PC skills (Microsoft Suite including Word, Excel, and Outlook)_
- _Strong customer service skills including problem solving, consultation, and negotiation skills_
- _Ability to effectively communicate with diverse audiences_
- _Coordinate workload and prioritize tasks to meet changing priorities_
- _Work effectively in collaboration with peers and team members_
- _Professional demeanor to phone customers_
- _Take or recommend appropriate action in a limited time frame_
- _Learn, retain, and effectively communicate specific details/provisions of annuity plans and products_
- _Adapt to learning new systems and processes_
- Preferred qualifications_
- _Experience in Group/ Individual Annuities_
- _Insurance qualification/certifications will be an added advantage_
- _Support team efforts to ensure that individual, team goals are met._

**_
Job_**_Process Associate_

**_ Primary Location_**_India-Gurugram_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Mar 7, 2024, 4:55:00 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_