Customer Success Associate

2 months ago


Gurugram Haryana, India Whitefield Careers Full time

**Job Overview**:
As a Customer Success Associate specializing in the Chat Process, you will be responsible for engaging with customers via chat to ensure they have a seamless and positive experience. Your role will involve addressing customer inquiries, resolving issues, and providing guidance on product features and services. Fluency in English is essential as you will be communicating with a diverse customer base.

**Key Responsibilities**:

- **Customer Support**:

- Respond promptly to customer inquiries via chat.
- Provide accurate information and resolve issues efficiently.
- Guide customers through product features and services.
- Escalate complex issues to the appropriate department when necessary.
- **Customer Engagement**:

- Build strong relationships with customers by understanding their needs.
- Proactively reach out to customers to ensure satisfaction and retention.
- Follow up on customer interactions to ensure issues are fully resolved.
- **Product Knowledge**:

- Maintain an in-depth understanding of the company’s products and services.
- Stay updated on new features, updates, and policies.
- Educate customers on how to use products effectively.
- **Process Improvement**:

- Identify common customer issues and suggest improvements to processes.
- Provide feedback to the product and development teams based on customer interactions.
- Contribute to the creation and maintenance of a knowledge base for customers.
- **Performance Metrics**:

- Meet or exceed customer satisfaction targets.
- Adhere to response time and resolution time KPIs.
- Track and report customer interaction data for analysis.

**Qualifications**:

- **Language Skills**: Fluency in English is mandatory; excellent written communication skills.
- **Experience**: 2 -3 years in a customer support or customer success role, preferably in a chat process.
- **Technical Skills**: Familiarity with CRM systems, chat software, and support tools.
- **Problem-Solving**: Strong analytical skills with the ability to quickly identify and resolve customer issues.
- **Customer Focus**: Passionate about customer service and eager to create positive customer experiences.

**Experience**:

- Customer support: 2 years (preferred)

Work Location: In person



  • Gurugram, Haryana, India Infosec Ventures Full time

    **Sr. Associate / Associate - Customer Success** **Who are we looking for?** and generating focused insights. **Experience**: **Min. 1-3 Years of work experience as Associate Customer Success** **Requirements**: - Past experience in working with Advanced Excel and in making powerful presentations will be a plus. - Any bachelor's or master's degree in...


  • Gurugram, Haryana, India Infosec Ventures Full time

    **Sr. Associate / Associate - Customer Success** **Who are we looking for?** **Experience**: **Min. 0-3 Years of work experience as Associate Customer Success** **Requirements**: - Past experience in working with Advanced Excel and in making powerful presentations will be a plus. - Any bachelor's or master's degree in engineering, Operations...


  • Gurugram, Haryana, India Star Hire Services Full time

    We are excited to inform you that Transcom is currently hiring for Phone Pe processes and we would greatly appreciate your support in this effort. Details of the Hiring Requirements: **Processes: Phone Pe** **Positions Available: Customer Success Associate** Work Mode: Work From Office Position : Customer Success Associate Joining Target: 180 Closeing...


  • Gurugram, Haryana, India Whitefield careers Full time

    Job Title - Customer Success Associate ( Domestic Process) Experience - 0 to 2 years exp in Customer Support Process - Voice process Qualification - Graduation/Under graduation Skill set - Excellent Communication in English/Hindi ( Verbal communication skills) Salary - Voice process - 23k to 25k CTC Work Mode - WFO / 24*7 rotational Shift/ 6 days...


  • Gurugram, Haryana, India Salt Attire Full time

    Customer Success Associate - SALT Attire Location: Gurgaon Role & Responsibilities/Key Skills: - Handling day to day Customer Queries - Address the customer queries and provide solutions within the TAT (Turnaround time) - Manage external queries for Sourcing. - Maintain the list of items sourced, co-ordinate with the relevant teams for delivery and pickup...


  • Gurugram, Haryana, India Whitefield Careers Full time

    Company Name - Transcom Job Title - Customer Success Associate ( Domestic Process) Experience - 0 to 2 years exp in Customer Support Process - Voice process Qualification - Graduation/Under graduation Skill set - Excellent Communication in English/Hindi ( Verbal communication skills) Salary - Voice process - 23k to 25k CTC Work Mode - WFO / 24*7...


  • Gurugram, Haryana, India scaligh pvt ltd Full time

    **Work Mode** Work From Office Process Domestic process **Position **Customer Success Associate **Interview mode** HR Round; Ops Round; **Joining formalities**; Joining Position Customer Support Executive - Male\Female both can consider **Skillset** Excellent coms in English/Hindi ( verbal and written communication skills) **Qualification** Gred/Under...


  • Gurugram, Haryana, India Solvaphile Edtech Private Limited Full time

    **Job Title**: Customer Success Associate **Location**: Gurgaon, India **Industry**: Telecom **Work Schedule**: 6 days a week with a rotational day off **Key Responsibilities**: - **Customer Relationship Management**: - Serve as the primary point of contact for assigned customers, helping them navigate through our telecom solutions. - Build and maintain...


  • Gurugram, Haryana, India PhonePe Full time

    **Job Description: Customer Success Associate - PhonePe** **Position**: Customer Success Associate **Work Mode**: Work From Office **Location**: Gurugram, Haryana **Salary**: ₹23,000 to ₹27,000 CTC (depending on process) **Shift**: 24/7 rotational shift. (6 days working.) **Key Responsibilities**: - Ensure customer satisfaction by delivering prompt...


  • Gurugram, Haryana, India Nexus Jobs Full time

    Job Title: Customer Success Associate (Customer Support Executive) Company: BluSmart Location: Udyog Vihar, Gurugram, Haryana Roles & Responsibilities: Handle customer queries and provide excellent service. Resolve concerns through verbal and written communication. **Requirements**: Good communication in English & Hindi...


  • Gurugram, Haryana, India Star Hire Services Full time

    **Fintech SmartPay JD: - ** **LOB** : Fintech SmartPay **Work Mode** : Work From Office **Process** : International **Position** : Customer Success Associate **Headcount** : 100 Profiles **Interview mode** : HR Round, Ops/Client Round & Versant **Skillset** : Near-native fluency in English, with a strong command of grammar, syntax, and...


  • Gurugram, Haryana, India Nexus Jobs Full time

    **Job Title**: Customer Success Associate **Department**: Fintech SmartPay **Work Mode**: Work From Office **Process**: International **Headcount**: 100 Positions **Location**: Gurgaon **Shift**: Rotational Shift 24x7 (Both Male & Female) **Salary**: ₹35,000 CTC to ₹50,000 CTC **Cab Facility**: Yes (Within 20 KM) **Interview Process**: - HR Round -...


  • Gurugram, Haryana, India Nexus Jobs Full time

    **Work Mode**: Work From Office - **Process**: International - **Position**: Customer Success Associate - **Headcount**: 100 Profiles - **Interview Mode**: HR Round, Ops/Client Round & Versant - **Skillset**: - Near-native fluency in English, with a strong command of grammar, syntax, and vocabulary. - Ability to speak, write, and comprehend English at a...


  • Gurugram, Haryana, India Hiringbox Full time

    **Note**: The opening is only for Work From Office Role The ongoing hiring is for **Voice - Customer Success Associate **profile for **Premium Domestic Process.** Job Location - **Phase IV, Udyog Vihar, Sector 18, Gurugram - Work From Office** ➡ Immediate Joiners Required ➡ **Graduate** - Fresher/ Experienced. ➡ **Work from office** profile. ➡...


  • Gurugram, Haryana, India Integral Ad Science Full time

    IAS is looking for a Customer Success Associate to join our team in Gurugram. We want to find the people at the start of their careers who can become future leaders in digital advertising. The Customer Success Associate will partner with Customer Success Managers, Sales and Support to successfully retain and grow existing clients across the globe. The...


  • Gurugram, Haryana, India Blu Smart Full time

    **Job Description: Customer Success Associate at BluSmart** **Location**: Gurugram, Haryana **Work Mode**: Work from Office **Process**: Domestic process **Shift**: 24/7, Rotational Shift (6 days working, 1 weekly off) **Salary**: - Chat Process: ₹23,000 Per Month - Voice Process: ₹24,000 Per Month **Skillset Requirements**: - Excellent verbal and...


  • Gurugram, Haryana, India Connect Galaxy Full time

    _**We are Hiring!!!**_ **Designation**: Customer Success Associate **Process**: Voice process **Qualification**: Graduate from any field **Language**: English & Hindi **Skillset**: Excellent comms in both English and Hindi, No MTI or RTI, grammatical or pronunciation errors Versant 6 Certified **Fresher **and **Experienced **both can apply **Salary**...


  • Gurugram, India VLead Full time

    JD- Customer Success AssociateDepartment: OperationsDesignation: Customer Success AssociatesCampaign Type: International (AU Process)Location: GurgaonWhat will you be doing? The candidate will be responsible to handle the queries raised by the AU customers.Skills Required: Excellent Communication skills required in English Customer handling...


  • Gurugram, Haryana, India ZS Associates Full time

    Gurgaon, India - India - Platforms and Products - BHCA - Customer Success - 19681 **ZS** is a place where passion changes lives. As a management consulting and technology firm focused on transforming global healthcare and beyond, our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping...


  • Gurugram, India Pranam Recruiters Full time

    Are you passionate about ensuring customer satisfaction and success? We are looking for dynamic individuals to join our team as Customer Success Associates. This role will give you the opportunity to work in a fast-paced, sales-driven environment while ensuring exceptional customer service.Key Responsibilities:Assist and guide customers through their journey...