Country Call Center Operator

5 months ago


Gurugram Haryana, India Amplifon Group Full time

**Position & Grade** **CRE (English & Hindi (mandatory) + Punjabi / Gujarati (Core)** **Experience Required** **At least 2 years + with 1 year minimum in Outbound** **Location** **Gurgaon** **Reporting to** **Team Leader**
**Job Purpose**:Calling fresh leads & follow up clients and make sure the desired number of visits of the client to our clinic with complete coordination with clinical or field team on daily/ weekly & Monthly basis.**Job Specification**:

- Daily calling on Dialer and Manual & predictive calling which will be around 150dialed minimum & 80 connected minimum in a day.
- Make calls to clients both Fresh and Follow ups to convince them for hearing check-up & hearing aid trial with accurate, valid and complete information.
- Daily and timely reporting.
- Maintaining client information in excel and CRM.
- Daily coordination with our clinical and field team to ensure the work is completed on time.
- Contribute to team effort by accomplishing result by achieving Daily/Monthly target. Targets keeps on varying month on month.

**Job Qualifications**:
Minimum Educational Qualification**:Bachelors, **Work Experience of min. 2 years in the same field of Tele sales (Inbound + Out bound) with minimum 1 year of Outbound.**Skill Set Requirements**:

- Persuasive Speaking Skills, Tone/Pitch should be polite.
- Patience & Effective Listening Ability
- Phone Skills / Etiquettes, Attentiveness
- Be Empathetic. Willingness to understand and resolving or addressing customers queries (problem solving skills),
- Sales Oriented with a focus on Customer Service
- Should not sound overly aggressive while speaking.



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