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Customer Service Representative
6 days ago
**Responsibilities**:
- Provide accurate and helpful information to customers regarding products, services, policies, and procedures.
- Process orders, returns, and exchanges, ensuring accuracy and timely resolution.
- Identify and escalate complex issues to the appropriate teams or supervisors for resolution.
- Investigate and resolve customer complaints in a timely and empathetic manner.
- Collaborate with cross-functional teams to address customer needs and concerns.
**Requirements**:
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Empathy and ability to handle difficult or upset customers with patience and professionalism.
- Proficiency in using customer service software, CRM systems, and other relevant tools.
- Ability to work independently as well as collaboratively within a team.
- Willingness to work flexible hours, including weekends and holidays if required.
**Job Types**: Full-time, Part-time, Fresher
**Salary**: ₹20,000.00 - ₹28,000.00 per month
Schedule:
- Monday to Friday
- Morning shift
**Education**:
- Diploma (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (preferred)
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