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Customer Support Executive
1 week ago
Dear Jobseekers
Greetings from Techmango Technology Services
We are hiring **Customer Support Executive**
**Experience**: 3-4 years
**Job Location**: Madurai (Work from office)
**Position Summary**:
First point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and payment follow-ups.
**Responsibilities**:
- Manage large amount of customer’s incoming phone calls.
- Identify and assess customer’s need to achieve satisfaction.
- Handle customer complaints and provide appropriate solutions.
- Ability to multi-task, prioritize and manage time effectively.
- Guiding the team to move to the next level.
- Familiar in CRM tools.
- Provide accurate, valid and complete information by using the right methods/tools.
- Professional in communicating in English to handle abroad clients.
- Communicate in **Hindi language (mandatory).**
Schedule:
- Day shift
**Experience**:
- Customer support: 3 years (required)
**Language**:
- Hindi (required)
- English (required)
Work Location: In person
**Speak with the employer**
+91 6369004299
Application Deadline: 30/06/2024
Expected Start Date: 19/06/2024
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