Customer Support Executive

1 week ago


Madurai, Tamil Nadu, India Techmango Technology Services Full time
Dear Jobseekers

Greetings from Techmango Technology Services

We are hiring
Customer Support Executive

Experience:
3-4 years

Job Location:
Madurai (Work from office)

Position Summary:


First point of contact for any customer who has a question or an issue with a product or service the company sells.

They have many responsibilities like answering inbound phone calls, addressing customers' questions about products and services, and payment follow-ups.

Responsibilities:

  • Manage large amount of customer's incoming phone calls.
  • Identify and assess customer's need to achieve satisfaction.
  • Handle customer complaints and provide appropriate solutions.
  • Ability to multitask, prioritize and manage time effectively.
  • Guiding the team to move to the next level.
  • Familiar in CRM tools.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Professional in communicating in English to handle abroad clients.
  • Communicate in
    Hindi language (mandatory).

Schedule:

  • Day shift

Experience:

  • Customer support: 3 years (required)

Language:

  • Hindi (required)
  • English (required)

Work Location:
In person

Speak with the employer
Application Deadline: 30/06/2024

Expected Start Date: 19/06/2024

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