CRM - Customer Support Executive

3 weeks ago


Madurai Tamil Nadu, India First Source Engineering India Pvt Ltd Full time

**First Source Engineering India Pvt, Ltd..**
First Source Engineering is a unique engineering portal noted as a worldwide platform for products and services for the entire engineering community

We are the Exclusive BPO partner for Product, Development, implementation, Sales & Marketing, and SEO for all our US-based operations to market worldwide.

Hello everyone,

Looking for Job opportunity in your Native town (Madurai) ?

Proficient in customer handling?

Then this is for you...

We are recruiting customer support executive for our CBS-CRM software.

Requirements from you:

- 2-4 Years of experience in customer support role (Preferably in CRM software)
- Identifying customer needs and helping customers use specific features.
- Analyzing and reporting product malfunctions.
- Monitor customer complaints on social media and reach out to provide assistance.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share with our Product, Sales and Marketing teams.
- Assist in training junior Customer Support Representatives.

Note: Must have experience in handling US clients with US accent and excellent communication.

**You can earn up to 1 lakh per month**

**Walk-In-Interview: (Monday to Friday) 18.03.2024 to 22.03.2024.**

**Contact & WhatsApp -
99436-01224
.**

**Job Types**: Full-time, Permanent

**Salary**: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Monday to Friday
- Night shift

Supplemental pay types:

- Commission pay

**Education**:

- Bachelor's (preferred)

Work Location: In person



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