Customer Support Executive

2 weeks ago

Hyderabad, India Live Keeping Full time

**Customer Support Executive**

Live keeping - Noida, Uttar Pradesh, India (On-site)

**About Livekeeping**

Backed By IndiaMART InterMESH, Livekeeping offers a SAAS platform for 10k+ customers to access their Tally accounting data on mobile. Real time visibility of accounting data like revenue growth, profitability, cash flow management, etc. is a critical yet underserved problem faced by Indian Businesses. Livekeeping has been able to validate an innovative SaaS based solution to this problem.

**About IndiaMart**

IndiaMART is India’s largest online B2B marketplace, connecting buyers with suppliers. With 60% market share of the online B2B Classified space in India, the channel focuses on providing a platform to Small & Medium Enterprises (SMEs), large enterprises as well as individuals. Founded in 1999, the company’s mission is ‘to make doing business easy’ and is trusted with 149 million buyers, 7 million sellers, and has 83 million products & services on its platform leading to ~23 million unique business enquiries every month. During FY 22, company had consolidated revenue of INR 753 Crores and profit after tax of INR 298 Crores.

**Position Description**

We are looking for a dynamic retention specialist to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain their business.

**Responsibilities**:

- Communicating with customers and sales representatives.
- Analyzing customer behavior.
- Gathering information about customer complaints.
- Developing aggressive retention strategies based on customer feedback.
- Negotiating with customers to renew contracts and retain business.
- Meeting with the sales team to propose customer retention solutions.
- Writing and presenting customer behavior reports.
- Building positive relationships with customers and business associates.

**Requirements**:

- Bachelor's degree in sales, marketing, or related field.
- 1+ years’ experience in customer support or similar role.
- Excellent customer service skills.
- Strong conflict resolution skills.
- In-depth knowledge of sales and marketing software.
- Ability to remain calm and professional in stressful situations.
- Advanced communication and interpersonal skills.
- Empathy and patience.
- Advanced organizational skills.

**Job Types**: Full-time, Permanent

**Salary**: From ₹250,000.00 per year

**Benefits**:

- Food provided
- Health insurance

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your 10th Percentage?
- What is your 12th Percentage?
- What is your Graduation Percentage?
- What is your Total Experience?
- What is your Relevant Experience?
- How many years of Experience You Are Having in Sales?
- What is your Current CTC?
- What is your Expected CTC?
- What is your Notice Period?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

  • Customer Support Executive

    4 weeks ago

    Hyderabad, India Peoplelink Unified Communication Pvt Ltd Full time

    Designation-**Customer Support executive -Audio Video industry** Required min 01 Years Exp in Tech support Audio video industries. There is a requirement of a customer Tech-support executive/ATL who is very good with English and who has 01 years experience with Audio video industries. **Salary**: ₹20,000.00 - ₹40,000.00 per month Schedule: - Day...

  • Customer Support Executive

    1 month ago

    Hyderabad, India CIEL HR Services Full time

    Job Title:Customer Support ExecutiveLocation:Hyderabad (Only Hyderabad based candidates) No relocation/no out stationed candidatesEXP:0-5 YrsEducation:A bachelor's degree in any disciplineJob descriptionCustomer Support Executive Responsibilities:● Respond promptly and accurately to customer inquiries by phone calls, emails, chats and support tickets.●...

  • Customer Support Executive

    1 month ago

    hyderabad, India CIEL HR Services Full time

    Job Title: Customer Support Executive Location: Hyderabad (Only Hyderabad based candidates) No relocation/no out stationed candidates EXP: 0-5 Yrs Education: A bachelor's degree in any discipline Job description Customer Support Executive Responsibilities: ● Respond promptly and accurately to customer inquiries by phone calls, emails, chats...

  • Customer Support Executive

    1 month ago

    Hyderabad, India CIEL HR Services Full time

    Job Title: Customer Support Executive Location: Hyderabad (Only Hyderabad based candidates) No relocation/no out stationed candidates EXP: 0-5 Yrs Education: A bachelor's degree in any discipline Job description Customer Support Executive Responsibilities: ● Respond promptly and accurately to customer inquiries by phone calls, emails, chats and support...

  • Customer Support Executive

    4 days ago

    Hyderabad, India Nitalaksha IT Solutions Pvt Ltd Full time

    Job Description:As a Customer Service Executive for our international voice process, you will be responsible for providing outstanding customer service and support to our clients across various regions. You will handle inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. The role requires excellent...

  • Customer Support Executive

    2 weeks ago

    Hyderabad, Telangana, India Nitalaksha IT Solutions Pvt Ltd Full time

    Job Description:As a Customer Service Executive for our international voice process, you will be responsible for providing outstanding customer service and support to our clients across various regions. You will handle inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. The role requires excellent...

  • Customer Support Executive

    4 weeks ago

    Hyderabad, India Corpone staffing solutions Pvt Ltd Full time

    Job Role : Customer Support Executive Inbound/Outbound Calls Handling. No Targets & No Pressure Good Salary Packages Languages Required : Telugu/Hindi/English (We Required Three Languages Mandatory & Perfectly) Qualification: - Inter/Graduation Location: - Ameerpet/Banjara Hills General shift Timings **Salary**: From ₹12,000.00 per...

  • Customer Support Executive

    1 month ago

    Hyderabad, India Hala mobility Full time

    Job Title: Customer Support ExecutiveCompany : Hala Mobility India Private LimitedExperience: 2-5years in Call Center process.Qualification: Any Graduate Languages: English & Hindi mustLocation: Kokapet, HyderabadWork from office Timings :10AM to 6PM Job type - Full timeSalary:18k - 25K Take Home Knowledge and Experience:• Excellent Verbal and...

  • Customer Support Executive

    1 month ago

    hyderabad, India Hala mobility Full time

    Job Title: Customer Support Executive Company : Hala Mobility India Private Limited Experience: 2-5years in Call Center process. Qualification: Any Graduate  Languages: English & Hindi must Location: Kokapet, Hyderabad Work from office  Timings :10AM to 6PM  Job type - Full time Salary:18k - 25K Take Home  Knowledge and Experience: • Excellent Verbal...

  • Customer Support Executive

    1 month ago

    Hyderabad, India vision Full time

    **Job Description :Technical Support Executive** - One year experience in Technical Support Representative or Customer Service Executive. - Willing to work from office on UK Shift. - Understanding and knowledge of digital sales and marketing. - Excellent communication and customer service skills. - The ability to understand and follow company policies and...

  • Customer Support Executive

    3 days ago

    Hyderabad, India Angel and Genie Full time

    Job Description – Customer support executiveEducation -Diploma/ BE in Electronics and Communication EngineeringExperience -1 to 2 yearsLocation- HyderabadDuties and Responsibilities:• Collaborating with the Customer IT department on the deployment andmaintenance of voice network technologies.• Installing, configuring, and maintenance of Pbx/Voip...

  • Customer Support Executive

    2 days ago

    Hyderabad, India Angel and Genie Full time

    Job Description – Customer support executiveEducation -Diploma/ BE in Electronics and Communication EngineeringExperience -1 to 2 yearsLocation- HyderabadDuties and Responsibilities:• Collaborating with the Customer IT department on the deployment andmaintenance of voice network technologies.• Installing, configuring, and maintenance of Pbx/Voip...

  • Customer Support Executive

    2 days ago

    hyderabad, India Angel and Genie Full time

    Job Description – Customer support executive Education -Diploma/ BE in Electronics and Communication Engineering Experience -1 to 2 years Location- Hyderabad Duties and Responsibilities: • Collaborating with the Customer IT department on the deployment and maintenance of voice network technologies. • Installing, configuring, and maintenance of...

  • Customer Support Executive

    1 month ago

    hyderabad, India Bluboy Entertainments Pvt Ltd., Full time

    Job TitleCustomer Support ExecutiveLocationHyderabadDescriptionWe are looking for people with good communication skills and patient listeners who can deal with various customer support tasks such as providing basic/advanced information about our App and Games as well as understanding and helping to resolve various common and uncommon problems faced by...

  • Customer Support Executive

    1 month ago

    Hyderabad, India Bluboy Entertainments Pvt Ltd., Full time

    Job Title Customer Support Executive Location Hyderabad Description We are looking for people with good communication skills and patient listeners who can deal with various customer support tasks such as providing basic/advanced information about our App and Games as well as understanding and helping to resolve various common and uncommon problems faced by...

  • Customer Support Executive

    1 month ago

    Hyderabad, India Bluboy Entertainments Pvt Ltd., Full time

    Job Title Customer Support Executive Location Hyderabad Description We are looking for people with good communication skills and patient listeners who can deal with various customer support tasks such as providing basic/advanced information about our App and Games as well as understanding and helping to resolve various common and uncommon problems faced by...

  • Customer Support Executive

    1 month ago

    Hyderabad, India Bluboy Entertainments Pvt Ltd., Full time

    Job Title Customer Support Executive Location Hyderabad Description We are looking for people with good communication skills and patient listeners who can deal with various customer support tasks such as providing basic/advanced information about our App and Games as well as understanding and helping to resolve various common and uncommon problems...

  • Customer Support Associate

    1 month ago

    Hyderabad, India Gravity Cybertech Pvt Ltd Full time

    **Product Support Executive**: **Notice Period**:Immediate Joiners else notice period should not be more than one week. **Location**: Hyderabad **Shifts**: Rotational Shifts (No Transport Facility) **Salary**: Max 4.5 LPA (Including 25,000 to 50,000 yearly bonus) **Summary**: Responsible for helping clients use our app and triage issues faced by them....

  • Customer Support Executive

    1 month ago

    Hyderabad, India Dhruv Tax Consulting Private Limited Full time

    **Dhruv Tax Consulting Pvt Ltd is seeking dedicated individuals to join our team as Customer Support Representatives for the International Voice process. If you have a good command of the English language and are looking for a rewarding career opportunity, we welcome both experienced professionals and freshers to apply.** - **Job Title **:Customer Support...

  • Associate Customer Marketing Manager

    1 month ago

    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    PURPOSE OF THE POSITION:Associate will be responsible for building campaign programming and automation strategies to drive customer engagement through owned channels. This includes the execution, production Deployments and development of email, SMS, and push Campaigns, including promotional, transactional and lifecycle development. The ideal candidate should...