Customer Support Executive

4 weeks ago


Hyderabad, India Bluboy Entertainments Pvt Ltd., Full time

Job Title

  • Customer Support Executive

Location

  • Hyderabad

Description

  • We are looking for people with good communication skills and patient listeners who can deal with various customer support tasks such as providing basic/advanced information about our App and Games as well as understanding and helping to resolve various common and uncommon problems faced by customers.

Roles and responsibilities

  • Respond to customer inquiries and provide information about products and services.
  • Resolve customer complaints and issues through phone, email, or chat.
  • Identify and escalate priority issues or complex cases to the appropriate department.
  • Maintain high level of professionalism and always provide excellent customer service. Keep accurate records of customer interactions and transactions.
  • Provide product knowledge and guidance to customers to enhance their overall experience. Collaborate with cross-functional teams to ensure prompt and effective resolution of customer concerns.
  • Follow up with customers to ensure their satisfaction and address any additional needs or questions. Stay updated on product features, policies, and procedures to provide accurate and up-to-date information to customers.
  • Identify opportunities to improve customer support processes and suggest enhancements to management.

Requirements:

  • Graduation
  • Languages:
  • English (must)
  • Telugu/Hindi/Malayalam/Tamil/Kannada/Odissi
  • Any prior experience in Customer Support stream is an added advantage.

Mandatory Skills:

  • Must have good communication skills.
  • Must have good level of patience to deal with all varieties of customers.
  • Must have thorough understanding of the product and services offered by the company.
  • Must quickly learn and adopt to new changes in the products and services.



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