Customer Support Executive
1 month ago
Job Title: Customer Support Executive
Location: Hyderabad (Only Hyderabad based candidates) No relocation/no out stationed candidates
EXP: 0-5 Yrs
Education: A bachelor's degree in any discipline
Job description
Customer Support Executive Responsibilities:
● Respond promptly and accurately to customer inquiries by phone calls, emails, chats and support tickets.
● Must have experience in upselling and achieve assigned targets
● Keep records of customer interactions, process customer requests and file documents.
● Manage both new and existing customer and evaluates and resolves problems of the customer
● Identifying customer needs and helping customers with the application
● Collecting and analyzing customer feedback.
● Providing proactive customer outreach and escalating the request if required and managing communication between the teams.
● Analyses of several platforms to suggest new scopes.
● Maintaining a personal discipline and pleasant work environment for the team.
● Must be a Team Player with positive attitude and proactively work with cross functional teams for customer queries resolution
● Must Take responsible of his own task and work with minimal supervision
● Great problem solving ability -asses all option before making decision
● Able to Work in high stress and fast paced environment
● Ability of handling Multitask and outstanding negotiation and conflicts resolving skills
Customer Support Executive Requirements:
● A bachelor's degree in any discipline
● A minimum of 0-3 years' experience.
● Excellent interpersonal and written and oral communication skills.
● Knowledge of the CRM process.
● Basic Computer skills and knowledge in MS office -Excel /Google
sheets/Word/PowerPoint will be an added advantage
Languages : English & Hindi mandatory
Note : -FLEXIBLE FOR ROTATIONAL WEEK offs FOR 5 DAYS WORKING
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